Preface xix 1 Overview 1 1.0 Introduction 1 1.1 Understanding Project Management 2 1.2 Defining Project Success 6 1.3 Trade-Offs and Competing Constraints 7 1.4 The Entry-Level Project Manager 9 1.5 The Talent Triangle 10 1.6 Technology-Based Projects 10 1.

7 The Project Manager-Line Manager Interface 11 1.8 Defining the Project Manager''s Role 13 1.9 Defining the Functional Manager''s Role 15 1.10 Defining the Functional Employee''s Role 17 1.11 Defining the Executive''s Role 17 1.12 Working with Executives 17 1.13 Committee Sponsorship/Governance 19 1.14 The Project Manager as the Planning Agent 20 1.

15 Project Champions 21 1.16 Project-Driven versus Non-Project-Driven Organizations 22 1.17 Marketing in the Project-Driven Organization 24 1.18 Classification of Projects 25 1.19 Location of the Project Manager 26 1.20 Differing Views of Project Management 27 1.21 Public-Sector Project Management 28 1.22 International Project Management 31 1.

23 Concurrent Engineering: A Project Management Approach 32 1.24 Added Value 32 1.25 Studying Tips for the Pmi® Project Management Certification Exam 33 Problems 36 Williams Machine Tool Company 37 2 Project Management Growth: Concepts and Definitions 39 2.0 Introduction 39 2.1 The Evolution of Project Management: 1945-2017 39 2.2 Resistance to Change 43 2.3 Systems, Programs, and Projects: A Definition 45 2.4 Product versus Project Management: A Definition 47 2.

5 Maturity and Excellence: A Definition 49 2.6 Informal Project Management: A Definition 50 2.7 The Many Faces of Success 52 2.8 The Many Faces of Failure 54 2.9 Causes of Project Failure 57 2.10 Degrees of Success and Failure 59 2.11 The Stage-Gate Process 60 2.12 Project Life Cycles 61 2.

13 Gate Review Meetings (Project Closure) 65 2.14 Engagement Project Management 66 2.15 Project Management Methodologies: A Definition 67 2.16 From Enterprise Project Management Methodologies to Frameworks 69 2.17 Methodologies Can Fail 70 2.18 Organizational Change Management and Corporate Cultures 71 2.19 Benefits Harvesting and Cultural Change 76 2.20 Agile and Adaptive Project Management Cultures 77 2.

21 Project Management Intellectual Property 77 2.22 Systems Thinking 79 2.23 Studying Tips for the Pmi® Project Management Certification Exam 82 Problems 85 Creating a Methodology 86 3 Organizational Structures 89 3.0 Introduction 89 3.1 Organizational Work Flow 90 3.2 Traditional (Classical) Organization 91 3.3 Pure Product (Projectized) Organization 93 3.4 Matrix Organizational Form 95 3.

5 Modification of Matrix Structures 99 3.6 The Strong, Weak, or Balanced Matrix 101 3.7 Project Management Offices 101 3.8 Selecting the Organizational Form 103 3.9 Strategic Business Unit (SBU) Project Management 106 3.10 Transitional Management 107 3.11 Seven Fallacies that Delay Project Management Maturity 109 3.12 Studying Tips for the Pmi® Project Management Certification Exam 111 Problems 113 4 Organizing and Staffing the Project Office and Team 115 4.

0 Introduction 115 4.1 The Staffing Environment 116 4.2 Selecting the Project Manager: an Executive Decision 117 4.3 Skill Requirements for Project and Program Managers 121 4.4 Special Cases in Project Manager Selection 125 4.5 Today''s Project Managers 126 4.6 Duties and Job Descriptions 127 4.7 The Organizational Staffing Process 128 4.

8 The Project Office 131 4.9 The Functional Team 133 4.10 The Project Organizational Chart 133 4.11 Selecting the Project Management Implementation Team 136 4.12 Mistakes Made by Inexperienced Project Managers 139 4.13 Studying Tips for the Pmi® Project Management Certification Exam 140 Problems 142 5 Management Functions 145 5.0 Introduction 145 5.1 Controlling 146 5.

2 Directing 146 5.3 Project Authority 148 5.4 Interpersonal Influences 152 5.5 Barriers to Project Team Development 154 5.6 Suggestions for Handling the Newly Formed Team 157 5.7 Team Building as an Ongoing Process 158 5.8 Leadership in a Project Environment 159 5.9 Value-Based Project Leadership 160 5.

10 Transformational Project Management Leadership 163 5.11 Organizational Impact 163 5.12 Employee-Manager Problems 165 5.13 General Management Pitfalls 166 5.14 Time Management Pitfalls 167 5.15 Management Policies and Procedures 171 5.16 Human Behavior Education 171 5.17 Studying Tips for the Pmi® Project Management Certification Exam 174 Problems 177 The Trophy Project 178 McRoy Aerospace 180 The Poor Worker 182 The Prima Donna 182 The Reluctant Workers 184 Leadership Effectiveness (A) 185 Leadership Effectiveness (B) 189 Motivational Questionnaire 195 6 Communications Management 203 6.

0 Introduction 203 6.1 Modeling the Communications Environment 203 6.2 The Project Manager as a Communicator 208 6.3 Project Review Meetings 212 6.4 Project Management Bottlenecks 212 6.5 Active Listening 213 6.6 Communication Traps 214 6.7 Project Problem Solving 215 6.

8 Brainstorming 223 6.9 Predicting the Outcome of a Decision 224 6.10 Facilitation 226 6.11 Studying Tips for the Pmi® Project Management Certification Exam 228 Problems 230 Communication Failures 231 The Team Meeting 234 7 Conflicts 237 7.0 Introduction 237 7.1 The Conflict Environment 238 7.2 Types of Conflicts 239 7.3 Conflict Resolution 240 7.

4 The Management of Conflicts 241 7.5 Conflict Resolution Modes 242 7.6 Understanding Superior, Subordinate, and Functional Conflicts 244 7.7 Studying Tips for the Pmi® Project Management Certification Exam 246 Problems 248 Facilities Scheduling at Mayer Manufacturing 248 Telestar International 250 Handling Conflict in Project Management 251 8 Special Topics 257 8.0 Introduction 257 8.1 Performance Measurement 257 8.2 Financial Compensation and Rewards 262 8.3 Effective Project Management in the Small Business Organization 270 8.

4 Mega Projects 271 8.5 Morality, Ethics, and the Corporate Culture 273 8.6 Professional Responsibilities 275 8.7 Internal and External Partnerships 278 8.8 Training and Education 279 8.9 Integrated Product/Project Teams 281 8.10 Virtual Project Teams 283 8.11 Managing Innovation Projects 284 8.

12 Agile Project Management 287 8.13 Studying Tips for the Pmi® Project Management Certification Exam 289 Problems 295 Is It Fraud? 295 9 The Variables for Success 299 9.0 Introduction 299 9.1 Predicting Project Success 299 9.2 Project Management Effectiveness 302 9.3 Expectations 303 9.4 Lessons Learned 305 9.5 Understanding Best Practices 306 9.

6 Studying Tips for the Pmi® Project Management Certification Exam 312 Problems 313 Radiance International 313 10 Working with Executives 317 10.0 Introduction 317 10.1 The Project Sponsor 317 10.2 Handling Disagreements with the Sponsor 327 10.3 The Collective Belief 327 10.4 The Exit Champion 328 10.5 The In-House Representatives 329 10.6 Stakeholder Relations Management 329 10.

7 Project Portfolio Management 335 10.8 Politics 337 10.9 Studying Tips for the Pmi® Project Management Certification Exam 338 Problems 339 The Prioritization of Projects 340 The Irresponsible Sponsors 341 Selling Executives on Project Management 342 11 Planning 345 11.0 Introduction 345 11.1 Business Case 346 11.2 Validating the Assumptions 348 11.3 Validating the Objectives 351 11.4 General Planning 352 11.

5 Life-Cycle Phases 355 11.6 Life-Cycle Milestones 356 11.7 Kickoff Meetings 358 11.8 Understanding Participants'' Roles 360 11.9 Establishing Project Objectives 360 11.10 The Statement of Work 361 11.11 Project Specifications 363 11.12 Data Item Milestone Schedules 364 11.

13 Work Breakdown Structure 365 11.14 Wbs Decomposition Problems 370 11.15 Work Breakdown Structure Dictionary 372 11.16 Project Selection 373 11.17 The Role of the Executive in Planning 377 11.18 Management Cost and Control System 378 11.19 Work Planning Authorization 379 11.20 Why Do Plans Fail? 380 11.

21 Stopping Projects 381 11.22 Handling Project Phaseouts and Transfers 381 11.23 Detailed Schedules and Charts 383 11.24 Master Production Scheduling 385 11.25 Project Plan 386 11.26 The Project Charter 391 11.27 Project Baselines 392 11.28 Verification and Validation 395 11.

29 Management Control 396 11.30 Configuration Management 397 11.31 Enterprise Project Management Methodologies 398 11.32 Project Audits 399 11.33 Studying Tips for the Pmi® Project Management Certification Exam 400 Problems 404 12 Network Scheduling Techniques 409 12.0 Introduction 409 12.1 Networ.