In this groundbreaking follow-up to the first edition. Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare delves into the next phase of healthcare's evolution: consumer-centric care. Authors Ryan Donohue and Dr. Stephen K. Klasko challenge the status quo and explore how we can build a truly consumer-driven healthcare system-one that is data informed, compassionate, and ultimately meaningful for patients-by answering a critical question: What can we do right now to transform our healthcare model into one that puts consumers at the center of the experience? Drawing on new research and real-world case studies, the book analyzes the long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. It revisits the pioneering vision of Harvey Picker, who cofounded an institute to promote patient-centered healthcare in 1986. The book offers a fresh look at the progress-and the work yet to be done-in achieving a system in which providers partner with patients to create healthier communities. This extensively revised edition features new content throughout, including: Stories about consumer-centered care from leading healthcare providers and systems, Information regarding the potential for artificial intelligence (AI) to transform healthcare, Ideas for improving the patient experience to remove barriers to care.