Part I. Background. Hargie, Communication as Skilled Performance. Hargie, Interpersonal Communication: A Theoretical Framework. Part II. Core Communication Skills. Rozelle, Druckman, Baxter, Non-verbal Behaviour as Communication. Dillon, Questioning.

Cairns, Reinforcement. Dickson, Reflecting. Brown, Atkins, Explaining. Tardy, Dindia, Self-disclosure. Bostrom, The Process of Listening. Foot, Humour and Laughter. Part III. Specialised Contexts.

Rakos, Asserting and Confronting. Wit, Wilke, Interacting in Task Groups. Morley, Negotiating and Bargaining. Hargie, Tourish, Relational Communication. Part IV. Interviewing Contexts. Millar, Gallagher, The Selection Interview. Rigazio-DiGilio, Ivey, The Helping Interview: A Cognitive-developmental Approach.

Van der Molen, Kluytmans, The Appraisal Interview and the Performance Evaluation Interview. Memon, The Cognitive Interview. Part V. The Training Context. Hargie, Training Communication Skills: Research, Theory and Practice. Name Index. Subject Index.