PREFACE xi PART 1 OVERVIEW 1 INTRODUCTION 3 ABOUT THIS FACILITATOR'S GUIDE 4 PREPARE YOURSELF TO CONDUCT TRAINING 5 GUIDELINES FOR A SUCCESSFUL WORKSHOP 6 CUSTOMIZING THE WORKSHOP 10 PART 2 THE FIVE DYSFUNCTIONS OF A TEAM MODEL 11 A QUICK OVERVIEW 13 BUILDING TRUST 15 MASTERING CONFLICT 16 ACHIEVING COMMITMENT 17 EMBRACING ACCOUNTABILITY 19 FOCUSING ON RESULTS 20 PART 3 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAMS 21 GETTING STARTED 23 WORKSHOP FORMATS 25 WORKSHOP OBJECTIVES 26 WORKSHOP AGENDAS 27 PLANNING A WORKSHOP 32 PRE-WORK 35 PLANNING CHECKLIST 36 SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 37 FACILITATOR'S SCRIPT FOR A TWO-DAY WORKSHOP FOR TEAMS 38 NEXT STEPS FOR A TEAM WORKSHOP 119 TEAMWORK ROADMAP 121 TEAM WORKSHOP FOLLOW-UP CHECKLIST 123 WORKSHOP FOR TEAMS SUGGESTED FOLLOW-UP ACTIVITIES 125 PART 4 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAM LEADERS 127 GETTING STARTED 129 WORKSHOP OBJECTIVES 130 WORKSHOP AGENDAS 131 PLANNING A WORKSHOP 134 PRE-WORK 137 PLANNING CHECKLIST 138 SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 139 FACILITATOR'S SCRIPT FOR A ONE-DAY WORKSHOP FOR TEAM LEADERS 140 NEXT STEPS AFTER A WORKSHOP FOR TEAM LEADER 205 PART 5 GUIDELINES FOR DISTANCE AND VIRTUAL LEARNING 209 APPENDIX 213 COMMON OBJECTIONS TO A WORKSHOP 215 SAMPLE PARTICIPANT NOTIFICATION E-MAILS 216 OWNER'S MANUAL EXERCISE 222 QUICK QUIZ ANSWERS 224 THEMATIC GOAL EXAMPLES 225 MANAGING AND ORGANIZING AROUND THE THEMATIC GOAL 229 ESTABLISHING A THEMATIC GOAL ROADMAP 231 SUPPLEMENTARY ACTIVITIES 234 STORIES 238 SAMPLE TEAM ASSESSMENT REPORT 247 SAMPLE TEAM ASSESSMENT COMPARISON REPORT 273 HOW TO DEBRIEF THE COMPARISON TEAM ASSESSMENT REPORT 285 RESOURCES 287 ABOUT THE AUTHOR 289 HOW TO USE THE FLASH DRIVE 291.