Introduction What to Expect from this Book Background Resources Chapter by Chapter Overview Chapter 1: Brave New World: Changing How the World Works The Bottom Line: Ford''s Results Speak for Themselves Defining Lean Enterprise Ford''s Basic Principles Chapter 2: Ford''s Principles: The Foundation Natural Law Ford and Eastern Philosophy: The Japanese Connection Continuous Improvement: Kaizen Bringing Win-Win to the Workplace Service Chapter 3: Ford on Labor Relations Management and Labor as Partners No Free Lunch: A Key Concept Human Resource Practices Employee Housing and Stores Chapter 4: Principles for Organizational and Personal Success Persistence Initiative Breaking Down Organizational Barriers Corporate Culture at the Ford Motor Company How the Ford Motor Company Lost Its Culture Chapter 5: Perceiving Genuine Value A Warning to the United States Everything Must Add Value Middlemen Do Not Add Value Advertising as Waste No Free Lunch Chapter 6: Ford on Economics, Government, and Health Care Business Cycles The Stock Market Should Be Irrelevant to National Prosperity The Role of Inexpensive Energy The Role of Government Health Care Chapter 7: Eliminate Waste "Everything But the Squeal" ISO 14000 Is Free Chapter 8: Ford''s Factory The Factory and the Worker Continuous Improvement: Kaizen Lean Manufacturing 5S-CANDO Just-In-Time (JIT) Manufacturing and Inventory Reduction Design for Manufacture and Design for Assembly Process Simplification and Improvement Packaging and Delivery Point-of-Use Assembly Occupational Safety Quality Control Chapter 9: Customer and Supplier Relationships Identifying Markets and Creating Demand Pricing Strategy Supply Chain Management Chapter 10: Frederick Winslow Taylor and Scientific Management Did Taylor Influence Ford? Scientific Management, Lean Manufacturing, and Kaizen Blitz Taylor and Motion Efficiency The Truth Behind Taylorism Principles for Change Management An Experimental Design Tragedy Chapter 11: The Influence of Benjamin Franklin Franklin on Waste Franklin on Initiative, Self-Reliance, and Persistence Franklin on Money Bibliography Indexers Corporate Culture at the Ford Motor Company How the Ford Motor Company Lost Its Culture Chapter 5: Perceiving Genuine Value A Warning to the United States Everything Must Add Value Middlemen Do Not Add Value Advertising as Waste No Free Lunch Chapter 6: Ford on Economics, Government, and Health Care Business Cycles The Stock Market Should Be Irrelevant to National Prosperity The Role of Inexpensive Energy The Role of Government Health Care Chapter 7: Eliminate Waste "Everything But the Squeal" ISO 14000 Is Free Chapter 8: Ford''s Factory The Factory and the Worker Continuous Improvement: Kaizen Lean Manufacturing 5S-CANDO Just-In-Time (JIT) Manufacturing and Inventory Reduction Design for Manufacture and Design for Assembly Process Simplification and Improvement Packaging and Delivery Point-of-Use Assembly Occupational Safety Quality Control Chapter 9: Customer and Supplier Relationships Identifying Markets and Creating Demand Pricing Strategy Supply Chain Management Chapter 10: Frederick Winslow Taylor and Scientific Management Did Taylor Influence Ford? Scientific Management, Lean Manufacturing, and Kaizen Blitz Taylor and Motion Efficiency The Truth Behind Taylorism Principles for Change Management An Experimental Design Tragedy Chapter 11: The Influence of Benjamin Franklin Franklin on Waste Franklin on Initiative, Self-Reliance, and Persistence Franklin on Money Bibliography Indexufacture and Design for Assembly Process Simplification and Improvement Packaging and Delivery Point-of-Use Assembly Occupational Safety Quality Control Chapter 9: Customer and Supplier Relationships Identifying Markets and Creating Demand Pricing Strategy Supply Chain Management Chapter 10: Frederick Winslow Taylor and Scientific Management Did Taylor Influence Ford? Scientific Management, Lean Manufacturing, and Kaizen Blitz Taylor and Motion Efficiency The Truth Behind Taylorism Principles for Change Management An Experimental Design Tragedy Chapter 11: The Influence of Benjamin Franklin Franklin on Waste Franklin on Initiative, Self-Reliance, and Persistence Franklin on Money Bibliography Index.