The production and service workers of any organization are often in the best position to notice practices or conditions that do not comply with a quality management system standard. Training your front line workers in the basic principles of any quality management system standard helps to ensure that the time and money invested in establishing your company's QMS pays off. This has never been easier than with ISO 9000 at the Front Line. Featuring the basic principles of the new ISO 9000:2000 draft international standard (DIS) and the provisions for the QS-9000 standard, this book enables you to teach your organization's front line workers with interactive training tools of short case studies and exercises. Empower your front line workers in the application of these quality management system standards to improve their everyday work (and benefit your organization's QMS). Check out our comprehensive educational courses in Standards and Compliance!.