Preface 1 - Program Evaluation: An Overview Evaluation Areas that Need to be Considered Common Types of Program Evaluations Important issues in Evaluations Purpose of Program Evaluation The Roles of Evaluators Case Study 1 ¿ Open Arms Evaluator Profile 1 ¿ Ben Birkby Summary and Preview Study Questions Additional Resource 2 - Planning an Evaluation Overview Evaluation Models Steps in Preparing to Conduct an Evaluation Dysfunctional Attitudes Making an Evaluation Challenging Case Study 2 ¿ Change 4 GoodEvaluator Evaluator Profile 2 ¿ Regina Langhout Summary and Preview Study Questions Additional Resource 3 - Developing and Using a Theory of the Program Developing a Program Theory Evaluation Questions Flow from Program Theory Cautions in Choosing Evaluation Criteria Identifying Goals and Objectives Some Practical Limitations in Selecting Evaluation Criteria Case Study 3 ¿ "CU Flourish" Evaluator Profile 3 ¿ Drs. Beacham, Brainard, Janosy, & Reese Summary and Preview Study Questions Additional Resource 4 - Developing Measures of Implementation and Outcomes Sources of Data for Evaluation Gathering Information Wisely Types of Measures of Evaluation Criteria Preparing Special Surveys Case Study 4 ¿ Primary Care Behavioral Health Evaluator Profile 4 ¿ Shannon Cambron Summary and Preview Study Questions Additional Resource 5 - Ethics in Program Evaluation Examples of the problem Standards for the Practice of Evaluation Ethical Issues Involved in the Treatment of People Role Conflicts Facing Evaluators Recognizing the Interests of Different Stakeholders The Validity of Evaluations Avoiding Possible Negative Side Effects of Evaluation Procedures Institutional Review Boards and Program Evaluation Case Study 5 ¿ Bridges to Tomorrow Evaluator Profile 5 ¿ DeDe Wohlfarth Summary and Preview Study Questions Additional Resource 6 - The Assessment of Need Definitions of Need Sources of Information for the Assessment of Need Inadequate Assessment of Need Using Needs Assessments in Program Planning Case Study 6 ¿ Improving systems to address need Evaluator Profile 6 ¿ Tony Sheppard Summary and Preview Study Questions Additional Resource 7 - Monitoring the Implementation and the Operation of Programs The structure of this chapter Introduction to Monitoring Monitoring as a Means of Evaluating Programs What to Summarize with Information Systems Program Records and Information Systems Avoiding Common Problems in Implementing an Information System Case Study 7 - Adapting to the needs of the program Evaluator Profile 7 ¿ Marie Dever Summary and Preview Study Questions Additional Resource 8 - Qualitative Evaluation Methods Evaluation Settings Best Served by Qualitative Evaluations Gathering Qualitative Information Carrying Out Qualitative Evaluations Coordinating Qualitative and Quantitative Methods Philosophical Assumptions Case Study 8 - Healing a community Evaluator Profile 8 - Steven Kniffley Summary and Preview Study Questions Additional Resource 9 - Outcome Evaluations with One Group One-Group Evaluation Designs Uses of One-Group, Descriptive Designs Threats to Internal Validity Construct Validity in Pretest¿Posttest Designs Overinterpreting the Results of One-Group Designs Usefulness of One-Group Designs as Initial Approaches to Program Evaluation Case Study 9 - Spiritual Retreats with Urban Homeless Adults Evaluator Profile 9 - Joseph Ferrari Summary and Preview Study Questions Additional Resource 10 - Quasi-Experimental Approaches to Outcome Evaluation Increasing the Number of Times Observations Are Made Observing Other Groups Regression Discontinuity Design Observing Other Dependent Variables Combining Designs to Increase Internal Validity Case Study 10 - Learning how to evaluate - using PCOMS Evaluator Profile 10 ¿ Norah Chapman Summary and Preview Study Questions Additional Resource 11 - Using Experiments to Evaluate Programs Experiments In Program Evaluation Objections to Experimentation The Most Desirable Times to Conduct Experiments Successfully Implementing and Interpreting an Experimental Design Case Study 11 - Restorative Justice with Juvenile Offenders Evaluator Profile 11 ¿ Ida Dickie Summary and Preview Study Questions Additional Resource 12 - Analyses of Costs and Outcomes Program Costs Comparing Outcomes To Costs Some Details of Cost Analyses Major Criticisms of Cost Analysis Case Study 12 - Economic evaluation of KIDS NOW Evaluator Profile 12 - Margaret Pennington Summary and Preview Study Questions Additional Resource 13 - Evaluation Reports: Interpreting and Communicating Findings Developing a Communication Plan Personal Presentations of Findings Content of Formal Written Evaluation Reports Provide Progress Reports and Press Releases Case Study 13 - Afghanistan Agricultural Extension Project II Summary and Preview Study Questions Additional Resources 14 - How to Encourage Utilization Obstacles to Effective Utilization Dealing with Mixed Findings Using Evaluations When an Innovative Program Seems No Better Than Other Treatments Developing a Learning Culture The Evaluation Attitude Case Study 14 - Engaging stakeholders Evaluator Profile 14 ¿ Stacy Deck Summary and Possible Trends for Program Evaluation Study Questions Additional Resource.