PART I Introduction to Laboratory Management and Leadership Principles 1. The Changing Nature of Clinical Laboratory Management 2. Essential Concepts of Management 3. Leadership Foundations for Managing Effectively 4. Professionalism and Leadership: Modeling Professional Behaviors PART II Planning: How to Get There From Here 5. Organizational Design: Key to Creating High Performance 6. Strategic Planning and Goal Setting 7. Establishing Policies and Operational Procedures 8.

Financial Planning and Budget Allocation 9. Healthcare Reimbursement PART III Organizing: Transforming Strategy Into Actions 10. Fundamentals of Quality Management 11. Workflow Process Design and Management 12. Using Critical Thinking to Identify Effective Management Solutions 13. Leading With Effective Communication 14. Managing Healthcare Information Systems 15. Delegating Effectively PART IV Staffing: Putting the Right Person in the Right Job 16.

Workforce Management and Succession Planning 17. Workforce Development and Strategic Employee Improvement Planning 18. Education, Training, and Assessment in the Clinical Laboratory 19. Employee Empowerment, Engagement, and Motivation PART V Directing: Setting the Compass 20. Time Management and Personal Accountability 21. Managing Stress and Work-Life Balance 22. Leading Through Coaching 23. Leading High-Performance Teams 24.

Leadership in High-Performance Organizations PART VI Controlling: Performance Measures, Regulation, and Compliance Management 25. Government Regulations and the Impact on Laboratory Operations 26. Developing Performance Standards Through Benchmarking 27. Clinical Laboratory Safety Management PART VII Strategic Growth and Sustainability 28. Organizational Change Management 29. Public Relations and Marketing Strategies in the Clinical Laboratory 30. Clinical Research and Innovation.