Acknowledgments Introduction 1 Adding Value Logic Model Business Model Value Proposition Intangible Value Summary Checklist for Adding Value Notes 2 How Libraries Have Traditionally Added Value Taylor's Value-Added Model Variations on the Taylor Model Other Models Ways Libraries Add Value--The Customer's Perspective Designing Services around Outcomes Surplus Value Summary Notes 3 The Times Are Rapidly Changin' Trends Impacting Society What Are the Implications for Libraries? Summary Notes 4 Ways to Add Even More Value Libraries Are Obsolete Key Questions Strategic Planning Strategic Triangle Blue Ocean Methods to Add Even More Value Summary Notes 5 Content Digitization Frameworks User-Contributed Content Information Portals Self-Publishing Library-Provided Social Content Summary Checklist for Adding Value to Content Notes 6 Context Methods to Provide Context Visualization Tools Displaying Content Physical Context Summary Checklist for Adding Value Using Context Notes 7 Connection The Embedded Librarian Innovation Engaging in Conversations Getting in the Flow Customer Service Repurposing Space Makerspace Community Publishing Portals Supporting Economic Development Catalyst for Civic Engagement Summary Checklist for Adding Value Using Connections Notes 8 Collaboration The OED Crowdsourcing Types of Crowdsourcing Reasons for Collaboration Types of Collaboration Successful Collaboration Why Engage Our Communities? Summary Checklist for Adding Value Using Collaboration Notes 9 Collaboration in Libraries, Museums, and Archives The New York Public Library The National Library of Australia The National Library of the Netherlands The Library of Congress The National Library of Finland The British Library The National Library of Wales Rijks Museum in Amsterdam The University of Iowa Libraries The University of Oklahoma The University of Oxford University College London The U.S. National Archives Other Projects Tips for Crowdsourcing Summary Notes 10 Community The Concept of Platform Library as Platform The Physical Library Platform Value Creation Summary Checklist for Adding Value Using Community Notes 11 Stepping Up--To Lead Respond to Customer Needs Rethink Funding Perspective Culture Continuous Innovation Shape a Digital Identity Reconsider Your Metrics Summary Checklist for Adding Value Notes 12 Adding Personal Value Listen, Observe, Read Link and Connect Focus on What Matters Contribute Your Thinking Slow Down Have Fun A Business Model For You! Summary Checklist for Adding Value Notes Appendix: Business Model Workbook Recommended Readings Author Index Subject Index.