For over two decades, Emergency Response Teams (ERT) have stood at the crossroads of crisis and compassion-rushing into the lives of families on the worst day they may ever face. This book is a powerful collection of stories gathered from more than twenty years of post-accident coordinator calls, offering readers an inside look at the human side of workplace emergencies. Beyond the stories of calls themselves, the book also shines a light on the broader role of ERTs: the training, preparation, and teamwork that go into helping the families of those injured or killed at the workplace. Readers will gain a deeper appreciation for the unsung heroes who remain behind the scenes, ensuring not only that workers are cared for in the moment of crisis, but that families are not left alone in its aftermath.