David McMenemy BA(Hons) MSc MCLIP FHEA is a Lecturer in the Department of Computer and Information Sciences, University of Strathclyde. He has over 10 years’ experience in public libraries, with roles in reference and lending services, digitization, and, finally, working on the roll-out programme for the People’s Network in a large city service. He is a former editor of Library Review and has authored and co-authored several books for Facet Publishing including The Public Library, Delivering Digital Services: a handbook for public libraries and learning centres, Librarianship: an introduction and The Public Library Training Handbook: a frontline service delivery manual. 010.