Richard Millington is the founder of FeverBee, a community consultancy, and The Pillar Summit, the first course in professional community management. He has worked with over 100 organizations to develop thriving online communities. His clients include Oracle, AMD, The United Nations, Greenpeace, LEGO, The Global Fund, EMC, The British Medical Journal, and many others. Richard's blog, FeverBee.com, is widely cited as describing best practices for community managers.