Complain and Win is a humorous journey through many of my experiences obtaining consumer justice. From my smallest wins to my biggest victories there is something in every story that can help people achieve consumer justice. Even if that something is just realising that it can be done. Businesses dont think there is a problem. Only four percent of dissatisfied customers ever complain. Everyone else just takes their business elsewhere. In this day and age my fundamental principles of honesty and fairness may seem outdated. But for peace of mind and good results they seem to do the trick.

You will chuckle with evil delight at some of my cunning successes. This book will help you keep even your most daunting complaint in perspective and manageable. After all, we don't want solving the problem to become a problem in itself. The best part of complaining is winning. Once you have experienced that first success you will be hooked.