Acknowledgements. Preface. PROBLEMS. THE BOOK. Part One. Shocks and the system: the coming crisis environment. Labaddia. I.

Chapter One. The Change. INTRODUCTION. THE IMPACT OF INTERNET DIVERSITY. THE IMPACT OF INTERNET CULTURE. THE IMPACT OF IT OUTSOURCING. THE CRISIS DISCIPLINE. THE CORPORATE CRISIS: DEFINITION, LIFECYCLE, OPERATIONAL MODEL.

Chapter Two. 'Cobra Technology.' INTRODUCTION. WHAT COBRA TECHNOLOGY WILL LOOK LIKE. WHY COBRA TECHNOLOGY CHANGES CRISES, RISKS AND ISSUES. COBRA TECHNOLOGY'S THREATS. Chapter 3. The future for public opinion - 'an imitation of closeness.

' INTRODUCTION. WHAT WILL HAPPEN TO THE PUBLIC? WHAT WILL HAPPEN TO OPINION? WHAT SHOULD BUSINESS DO ABOUT PUBLIC OPINION? Chapter Four. The fragile corporation. THE OUTSOURCED IDENTITY. THE OUTSOURCED WORKER. Part Two. Organizing for crisis. Labaddia.

II. Chapter Five. Descent into the maelstrom: the unexpected crisis. INTRODUCTION. PRESSURES, NEEDS. RESPONSE: PRINCIPLES. RESPONSE: ACTION. SUMMARY: TOTAL COMMUNICATION.

Chapter Six. Learning conversational transparency. INTRODUCTION. MANAGEMENT OBSTACLES AND COMPROMISED TRANSPARENCY. CURRENT APPROACHES TO TRANSPARENCY AND 'THREAT' MANAGEMENT. IDENTIFYING, PLANNING, MANAGING TRANSPARENCY. FINAL GOAL: MUTUAL TRANSPARENCY BETWEEN ALL COMMUNICATION PARTICIPANTS. Chapter Seven.

Devolution and fission: the future for reputation management. INTRODUCTION. REPUTATION MANAGEMENT, CSR AND BRAND MANAGEMENT. FISSILE REPUTATION. CONTROL. Conclusion. Carthago delenda est? THE GEOPOLITICAL IMPACT OF INFORMATION. PERPETUAL PRESSURES.

PLANNED LIBERATION. Labaddia. Not The End. Afterwords. Bibliography. Index.