Foreword Preface Chapter 1: Introduction: The Climate Change of the School Environment and the Vital Nature of Conflict Resolution Skills for Educators Chapter 2: Know Thy Self: The Importance of Knowing Your Own Conflict Management Style and That of Others Chapter 3: Maybe It Is YOU! Chapter 4: Building the Foundation: Making Sure You Are On Firm Footing Before You Climb the Mountain of a Challenging Conversation. Chapter 5: A Deeper Dive: Looking Under the Surface Chapter 6: Top Ten List: The Top Ten Most Challenging Parent/Family Types Chapter 7: Prevailing with Parents: Understanding, Involving and Interacting with Challenging Parents Chapter 8: The Elephant in the School: Expanding Your Conflict Skills to Other Members of the School Community Appendices Appendix A: Assertiveness Self-Assessment Appendix B: Conflict Styles Survey Appendix C: Verbal Aggressiveness Self-Assessment Appendix D: Conflict Resilience Quotient (CQ) Appendix E: Parenting Quiz Bibliography About the Author Index.