Brief Contents Module I Foundation Concepts 1 Foundations of Information Systems In Business Section I: Foundation Concepts: Information Systems in Business Section II: Foundation Concepts: The Components of Information Systems 2 Competing with Information Technology Section I: Fundamentals of Strategic Advantage Section II: Using Information Technology for Strategic Advantage Module II Information Technologies 3 Computer Hardware Section I: Computer Systems: End User and Enterprise Computing Section II: Computer Peripherals: Input, Output, and Storage Technologies 4 Computer Software Section I: Application Software: End User Applications Section II: System Software: Computer System Management 5 Data Resource Management Section I: Technical Foundations of Database Management Section II: Managing Data Resources 6 Telecommunications And Networks Section I: The Networked Enterprise Section II: Telecommunications Network Alternatives Module III Business Applications 7 Electronic Business Systems Section I: Enterprise Business Systems Section II: Functional Business Systems 8 Enterprise Business Systems Section I: Customer Relationship Management: The Business Focus Section II: Enterprise Resource Planning: The Business Backbone Section III: Supply Chain Management: The Business Network 9 Electronic Commerce Systems Section I: Electronic Commerce Fundamentals Section II: e-Commerce Applications and Issues 10 Decision Support Systems Section I: Decision Support in Business Section II: Artificial Intelligence Technologies in Business Module IV Development Processes 11 Developing Business/It Strategies Section I: Planning Fundamentals Section II: Implementation Challenges 12 Developing Business/It Solutions Section I: Developing Business Systems Section II: Implementing Business Systems Module V Management Challenges 13 Security and Ethical Challenges Section I: Security, Ethical, and Societal Challenges of IT Section II: Security Management of Information Technology 14 Enterprise and Global Management of Information Technology Section I: Managing Information Technology Section II: Managing Global IT Appendix: Real World Case Studies Review Quiz Answers Selected References Glossary for Business Professionals Name Index Company Index Subject Index.