The role of the business analyst is to formulate options for a way forward and produce business cases setting out conclusions and recommendations. This professional discipline requires the widest possible array of tools and the ability to use each when and where it is needed. The book provides 72 possible techniques and applies them within a framework of stages. It complements Business Analysis (ed Debra Paul and Donald Yeates), also published by BCS. The present publication offers a more detailed description of the techniques used in business analysis, together with practical advice on their application. The book will be of enormous benefit to business analysts, managers and to students of information systems and business strategy.