Contributors Part One: Introduction Introduction Stephen J Perkins and Raisa Arvinen-Muondo Learning objectives Managing others to a purpose How did OB get onto the management curriculum? Definition of OB Definition of HRM Overview of the chapters to follow Conclusion Key learning points and conclusions Discussion questions Part Two: Individuals at work under an employment relationship 01 Managing diverse identities at work Janice Johnson and Christina Schwabenland Learning objectives Introduction Key concepts and debates in diversity management Case study and discussion questions Key concepts and debates - summary Processes of identity formation at work Processes of identity formation - summary Diversity in a global context Key learning points and conclusions Case study and discussion questions 02 Perception, making decisions and people management Raisa Arvinen-Muondo Learning objectives Introduction Social perception and cultural perspectives Perception Common errors of perception Decision making Implications for HR practice and people management Key learning points and conclusions Case study and discussion questions 03 Motivation at work: engagement and facilitation Nahid Rozalin Learning objectives Introduction Employee motivation Historical perspectives of motivation Content theories of motivation Process theories of motivation Intrinsic and extrinsic motivation and the individual Motivation and HRM: the psychological contract and employee engagement Key learning points and conclusions Case study and discussion questions Part Three: Employing human resources to work together for a purpose 04 Managing performance Caroline Bolam and Sarah Jones Learning objectives Introduction Performance and control Performance management systems Managing performance in practice Key learning points and conclusions Discussion questions Case study and discussion questions 05 Leadership, communication and organizational effectiveness Linda Holbeche Learning objectives Introduction Why is leadership so topical? What is leadership? Categories of leadership theory Critical management scholarship New approaches to leadership Discussion questions Key learning points and conclusions Case study and discussion questions 06 Talent management Raisa Arvinen-Muondo and Qi Wei Learning objectives Introduction Talent management versus HRM The OB perspective Talent identification Strategic talent management Emerging issues in managing talnt Key learning points and conclusions Case study and discussion questions Part Four: Shifting contexts for organizational behaviour 07 Conflict, power and politics Philip Davies and Rod Smith Learning objectives Introduction Definitions - power, politics and conflict Main arguments in the literature Politics Power Conflict Difference Possibility of competitions degenerating into conflict Key learning points and conclusions Case study and discussion questions 08 Organizational culture Eliot Lloyd Learning objectives Introduction Defining organizational culture Interpretations of organizational culture Organizational culture and performance The development of culture Perspectives on the divisions of culture Managing organizational culture The role of recruitment and selection in organizational culture Key learning points and conclusions Discussion questions Case study and discussion questions 09 Managing organizational change Faten Baddar Al-Husan and Konstantinos Kakavelakis Learning objectives Introduction Drivers and triggers of change Different types of change Resistance to change The change agent The role of HR in change management Key learning points and conclusions Case study and discussion questions 10 Creativity, innovation and the management of knowledge Pauline Loewenberger Learning objectives Introduction Creativity and innovation Organizational learning and knowledge management Implications for HRM and HRD Key learning points and conclusions Discussion questions Case study and discussion questions Part Five: Summation and reflection 11 Coda: HRM and OB - accenting the social Stephen J Perkins and Raisa Arvinen-Muondo Glossary References.