Clear instruction for all the office procedures performed by today's medical office administrative assistants in Canada Written in a clear, engaging style,Plunkett&s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources. Written in anaccessible, clear, engaging, and easy to understand style Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout Examples and exercises delve deeper into topic areas Extensive offering ofworking papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment Quintessentially Canadian content and viewpoint Continuation of the belovedDr. Plunkett theme.