Introduction 1 About This Book 2 Conventions Used in This Book 3 What You''re Not to Read 3 Foolish Assumptions 3 Icons Used in This Book 4 Beyond the Book 5 Where to Go From Here 5 Part I: Getting Started with NLP 7 Chapter 1: Getting to Know NLP 9 Introducing NLP 9 Providing a few quick definitions 11 Considering where NLP started and where it''s going 11 Offering a note on integrity 12 Encountering the Pillars of NLP: Straight Up and Straightforward 13 Discovering Models and Modelling 15 Employing the NLP communication model 15 Modelling excellence 16 Using NLP to Greater Effect 16 Understanding that attitude comes first 17 Being curious and confused are good for you 17 Changing is up to you 17 Having fun on the way! 18 Chapter 2: Identifying Some Basic NLP Assumptions 19 Introducing NLP Presuppositions 20 The map is not the territory 20 People respond according to their map of the world 22 There is no failure, only feedback 23 The meaning of communication is the response it elicits 25 If what you''re doing isn''t working, do something different 26 You cannot not communicate 28 Individuals have all the resources they need to achieve their desired outcomes 29 Every behaviour has a positive intent 29 People are much more than their behaviour 31 The mind and body are interlinked and affect each other 32 Having choice is better than not having choice 34 Modelling successful performance leads to excellence 35 Final Words on Presuppositions: Suck Them and See 35 Chapter 3: Discovering Who''s Directing Your Life 37 Grasping How Your Fears Can Drive You in the Wrong Direction 38 Distinguishing between conscious and unconscious 39 Understanding your quirky unconscious mind 39 Delving Inside the Brain 42 Looking at the three key parts 42 Recognising neuroplasticity as the basis for development 43 Tracking Information: Your Reticular Activating System 44 Examining How Memories Are Created 46 Encountering posttraumatic stress disorder (PTSD) 47 Handling phobias 48 Employing the NLP Fast Phobia Cure 49 Accepting That Beliefs and Values Make a Difference 50 Getting to grips with the power of beliefs 50 Working with your values 52 Daydreaming Your Future Reality 58 Chapter 4: Taking Charge of Your Life 59 Taking Control of Your Memory 59 Seeing It Because You Believe It 61 Focusing on blaming others 62 Getting stuck in a problem frame 63 Shifting into the outcome frame 64 Following the Path to Excellence 64 Knowing what you want 65 Becoming smarter than SMART: Creating wellformed outcomes 66 Using the FourPoint Formula for Success 72 Spinning the Wheel of Life 73 Keeping a Dream Diary of Your Goals 74 Just Go for It 76 Part II: Winning Friends and Influencing People 77 Chapter 5: Seeing, Hearing and Feeling Your Way to Better Communication 79 Getting to Grips with the Senses 80 Filtering reality 81 Hearing how people are thinking 83 Listening to the World of Words 86 Glimpsing into the world of synaesthesia 86 Building rapport through words 87 Bringing on the translators 90 Acknowledging the Importance of the Eyes 91 Making the VAK System Work for You 95 Chapter 6: Creating Rapport 97 Knowing Why Rapport is Important 98 Recognising rapport when you see it 99 Identifying people with whom you want to build rapport 99 Introducing Basic Techniques for Building Rapport 102 Sharpening your rapport following eight quick tips 102 Viewing the communication wheel and developing rapport 103 Matching and mirroring 105 Pacing to lead other people successfully 107 Building rapport in virtual communication 108 Knowing How to Break Rapport and Why You May Want To 110 Discovering how to break rapport sensitively 110 Grasping the power of the word ''but'' 112 Understanding Other Points of View 113 Exploring perceptual positions 114 Looking into the NLP metamirror 114 Chapter 7: Understanding to Be Understood: Meta Programs 119 Getting to Grips With MetaProgram Basics 120 Looking at meta programs and language patterns 121 Exploring meta programs and behaviour 121 Being Proactive/Reactive 123 Moving Towards/Away From 124 Discovering Options/Procedures 128 Delving Into the Internal/External 129 Going Global/Detailed 130 Recognising Sameness, Sameness with Difference and Difference 133 Tackling Time Perspectives 136 Combining Meta Programs 138 Developing Your MetaProgram Skills 139 Chapter 8: Pushing the Communication Buttons 141 Understanding the Process of Communication 142 Scenario 1 143 Scenario 2 144 Introducing the NLP Communication Model 144 Processing pieces of information 145 Getting to grips with individual responses 148 Giving Effective Communication a Try 155 Part III: Opening the Toolkit 157 Chapter 9: Dropping Anchors 159 Starting Out With NLP Anchors 160 Setting an anchor and building yourself a resourceful state 161 Eliciting and calibrating states 162 Developing your own repertoire of anchors 164 Recognising your own anchors 165 Going Through the Emotions: Sequencing States 166 Altering states with anchors 167 Getting with the baroque beat 168 Walking in someone else''s shoes 169 Becoming Sophisticated with Anchors 170 Changing negative anchors 170 Deploying stage anchors 172 A Final Point About Anchors 174 Chapter 10: Sliding the Controls of Your Experience 175 Recording Your Experiences with Your Submodalities 176 Grasping the Basic Info: What You Need to Know Before You Begin 177 Associating or dissociating 177 Defining the details of your memories 178 Getting a little practice 182 Understanding Your Critical Submodalities 183 Making RealLife Changes 184 Removing the pain from an experience 185 Changing a limiting belief 185 Creating an empowering belief 186 Getting rid of that backache 187 Using the swish 188 Submodalities Worksheet 189 Chapter 11: Working with the Logical Levels 191 Understanding Logical Levels 191 Asking the right questions 193 Taking logical levels stepbystep 194 Employing practical uses for logical levels 195 Finding the Right Lever for Change 196 Environment 197 Behaviour 198 Capabilities and skills 199 Beliefs and values 200 Identity 203 Purpose 204 Figuring Out Other People''s Levels: Language and Logical Levels 205 Teambuilding at Work and Play: A Logical Levels Exercise 205 Chapter 12: Driving Habits: Uncovering Your Secret Programs 207 Witnessing the Evolution of Strategies 208 The S-R model 208 The TOTE model 208 The NLP strategy = TOTE + modalities 209 The NLP strategy model in action 210 The Eyes Have It: Recognising Another''s Strategy 211 Flexing Your Strategy Muscles 213 Linking strategies and the logical levels model 214 Acquiring new capabilities 214 Recoding your programs 216 Grasping the importance of the ''how'' 216 Using NLP Strategies for Love and Success 218 Loving the deep love strategy 218 Influencing people with strategies 220 Spelling out the NLP spelling strategy 221 Chapter 13: Travelling in Time to Improve Your Life 225 Understanding How Your Memories Are Organised 227 Discovering Your Time Line 228 Changing Your Time Line 229 Travelling Along Your Time Line to a Happier You 232 Releasing negative emotions and limiting decisions 233 Finding forgiveness 236 Comforting the younger you 236 Getting rid of anxiety 236 Creating a better future 238 Chapter 14: Ensuring Smooth Running Below Decks 241 Getting to Grips with a Hierarchy of Conflict 242 Drifting from Wholeness to Parts 244 Understanding a part''s intentions 244 Getting to the heart of the problem 245 Help! I''m in Conflict with Myself 246 Listening to your unconscious mind 246 Taking sides 246 Becoming Whole: Integrating Your Parts 247 Trying the visual squash technique 247 Reframing - as if 249 Resolving Bigger Conflicts 251 Part IV: Using Words to Entrance 253 Chapter 15: Getting to the Heart of the Matter: The Meta Model 255 Gathering Specific Information with the Meta Model 256 Deletion - you''re so vague 259 Generalisation - beware the always, musts and shoulds 261 Distortion - that touch of imagination 264 Using the Meta Model 266 Taking two simple steps 266 Remembering a few caveats 267 Chapter 16: Unleashing the Power of Hypnosis 269 Discovering the Language of Trance - the Milton Model 270 Comparing language patterns and the Milton Model 271 Meeting other aspects of the Milton Model 272 Finding your own preferred model 274 Understanding the art of vagueness an.