Introduction.Part I: Welcome to a Brave New World.Chapter 1: NLP Explained.Chapter 2: Some Basic Assumptions of NLP.Chapter 3: Taking Charge of Your Life.Part II: The Brain's Highway Code.Chapter 4: Who's Steering the Bus?Chapter 5: Pushing the Communication Buttons.Part III: Winning Friends .

Influencing People.Chapter 6: Seeing, Hearing, and Feeling Your Way to Better Communication.Chapter 7: Creating Rapport.Chapter 8: Understanding to Be Understood: Metaprograms.Part IV: Opening the Toolkit.Chapter 9: Dropping Anchors.Chapter 10: Sliding the Controls.Chapter 11: Changing with Logical Levels.

Chapter 12: Driving Habits: Uncovering Your Secret Programs.Chapter 13: Time Travel.Chapter 14: Smooth Running Below Decks.Part V: Words to Entrance.Chapter 15: Heart of the Matter: The Meta Model.Chapter 16: Hypnotising Your Audience.Chapter 17: Stories, Fables, and Metaphors: Telling Tales to Reach the Subconscious.Chapter 18: Asking the Right Questions.

Part VI: The Part of Tens.Chapter 19: Ten Applications of NLP.Chapter 20: Ten Books to Add to Your Library.Chapter 21: Ten Online NLP Resources.Chapter 22: Ten Movies That Include NLP Processes.Part VII: Appendixes.Appendix A: Resource List.Appendix B: Rapport Building.

Appendix C: The Well-formed Outcome Checklist.Index.