1 Introduction to Operations Management 1 2 Operations Strategy and Competitiveness 26 3 Product Design and Process Selection 51 4 Supply Chain Management 93 5 Total Quality Management 142 6 Statistical Quality Control 174 7 Just-in-Time and Lean Systems 221 8 Forecasting 253 9 Capacity Planning and Facility Location 303 10 Facility Layout 341 11 Work System Design 379 12 Inventory Management 417 13 Aggregate Planning 467 14 Resource Planning 502 15 Scheduling 540 16 Project Management 576 Appendix A The Standard Normal Distribution 612 Appendix B p-Chart 613 Company Index 618 Subject Index 620 Available in WileyPLUS and Wiley Custom: SUPPLEMENT A Spreadsheet Modeling: An Introduction A- 1 SUPPLEMENT B Introduction to Optimization B- 1 SUPPLEMENT C Waiting Line Models C- 1 SUPPLEMENT D Master Scheduling and Rough-Cut Capacity Planning D- 1.
Operations Management : An Integrated Approach