Building Blocks for Business Communication: A refresher. Chapter 1. Business Writing Basics Chapter 2. Business Speaking Basics Communication Strategy: Understanding how your role, your reason for communicating, and your audience affect the choices you make about your message. Chapter 3. S.N. Boyce and Its Catalog Division Document Design: Applying audience-centered techniques that increase your audience's reading efficiency.

Chapter 4. Wake Partners The "New Conservative Mutual Fund" Tone: Written words affect how your audience "hears" you. Chapter 5. It Has Come to My Attention . Short Business Messages: Writing informative, bad news, and persuasive messages. Chapter 6. Payroll's Paperless Payday (informative message) Chapter 7. Do Not Park Here .

or Here . or Here (negative message) Chapter 8. Special "No Interest/No Payments for 12 Months" Promotion (persuasive message) Chapter 9. Fewer Injuries for Warehouse Employees (persuasive message) Reports: Putting together longer documents. Chapter 10. Midwest University Named "Number One Party School" Oral Communication: Creating and delivering business presentations. Chapter 11. The Big National Presentation (informative presentation) Chapter 12.

Turn Out the Lights (negative presentation) Crisis Communication Chapter 13. Diner Beware Chapter 14. District of Columbia Water and Sewer Authority Communicating Health Hazards to the Public.