CONTENTS About the authors Introduction 1. Challenges with individuals Low motivation Lack of confidence Constantly rejects feedback Lack of competence Unethical behaviour Unobserved but reported disrespectful behaviour High performers who are high maintenance Personal turmoil Difficult and delicate conversations Delegation and letting go Dominant people Passionate or stubborn people 2. Challenges with teams An under-performing team Lack of trust Fear of allowing conflict in a team A team that avoids accountability Preferential treatment Silo mentality Managing a virtual team Meetings that stagnate Meetings that derail 3. Challenges with externals Their unrealistic expectations Elusive or unresponsive behaviour Patronising or arrogant styles Constantly changing goalposts Company merger or acquisition 4. Challenges around conflict Individuals who avoid conflict People who don't show emotion Emotional people Competitive behaviour Passive-aggressive behaviour 5. Challenges around change Covert resistance to change Overt resistance to change Denial People who are too comfortable Maintaining the team's high-energy change culture 6. Challenges around power, politics and influence Limited access to stakeholders Building your personal brand Getting a decision Organisational politics Managing up or across Being micro-managed Someone who is holding you back 7. Challenges for yourself Receiving difficult feedback Situations where you don't know the answer Dealing with your own mistakes and poor decisions Feeling under-equipped The loneliness of management Having your authority or ability questioned Asking for a raise or promotion Index.