Chapter 1 Social and Technical Aspects of Systems Analysis and Design, John Erickson, Keng Siau; Part 1 Social Systems Focus: People; Chapter 2 The Application of Cognitive Complexity Principles For Reconciling The Agile and The Discipline Approaches, Dinesh Batra; Chapter 3 Facilitators and Inhibitors for the Adoption of Agile Methods, Glen Van Der Vyver, Michael Lane, Andy Koronios; Chapter 4 Designing Context-Aware Business Processes, Michael Rosemann, Jan Recker, Christian Flender; Part 2 Sociotechnical Systems Focus: Processes; Chapter 5 Staffing Web-Enabled E-Commerce Projects and Programs, Fred Niederman; Chapter 6 Focusing on Work Systems to Understand and Analyze Information Systems, Steven Alter; Chapter 7 Software Quality Evaluation, Paolo Salvaneschi; Chapter 8 MACOM: Multiagents Cognitive Map Approach for Information Systems Project Risk Management, Kun-Chang Lee, Nam-Ho Lee; Part 3 Technical Systems Focus: Projects; Chapter 9 Use of Modeling Techniques in Information Systems Development Project Teams, Peter F. Green, Alastair Robb; Chapter 10 Assigning Ontological Semantics to UML for Conceptual Modeling, Xueming Li, Jeffrey Parsons; Chapter 11 Meta-Modeling to Design the Structured Database Schema, Elvira Locuratolo.