Configure, adapt, and extend Microsoft Dynamics CRM 2011guided by two of the leading implementation specialists in the field. Whether youre an IT professional, a developer, or a power user, youll get pragmatic, hands-on insights for customizing CRM in your organizationwith or without programming. Discover how to:Set up and configure your systemPlan and configure security settings and information accessEasily customize form attributes, views, and relationshipsCreate and deploy custom reportsUse xRM to quickly create and efficiently manage line-of-business applicationsAutomate business workflowsExtend Microsoft Dynamics CRM with scripts and assemblies.