Bottom Line #1:There are many things you can do, but you have to narrow it down to what only you can do.Bottom Line #2:Leadership is about multiplying your efforts through the efforts of others.Bottom Line #3: A fundamental mandate for every leader is to continually challenge the status quo.Bottom Line #4:If you don't stop to ask WHY things are going well, not only will you not be able to fix things when they break, but you might accidentally stop doing the very thing that makes it all work.Bottom Line #5:Recruit does not thinkers. It's much easier to educate a doer than it is to activate a thinker.Bottom Line #6:Trust is the most important five-letter word in leadership.Bottom Line #7:A litmus test for whether an organization has reached prominence is whether other organizations aspire to achieve what you have sustained.

Bottom Line #8:Great leaders are relationally rich. They possess relational wealth.Bottom Line #9:How an organization communicates creates a brand bank account.Bottom Line #10:Take time to take time to ask key questions, to make sure your organization is moving forward the right way---and keep looking for the better way.Bottom Line #11:Servant leadership is having a mindset that no task is too small or too big. You do little things and big things with equal commitment.Bottom Line #12:When strategy clashes with culture, culture always wins.Bottom Line #13: Focus on what you do best---and never force a decision.

Opportunity does not equal obligation.Bottom Line #14:Resiliency is navigating the peaks and valleys around you and not being blown off course by the storms.Bottom Line #15:Everybody ends up somewhere in life, and a few people end up somewhere on purpose. Thoseare the people with vision.Bottom Line #16:Every vision begins as a burden. Time allows you to distinguish between good ideas and visionsworth throwing the weight of your life behind.Bottom Line #17:Don't expect others to take greater risks or make greater sacrifices than you have. It is hypocritical to ask others to take risks you are not willing to take yourself.

Bottom Line #18:A vision is a mental picture of what could be fueled by the passion of what should be.Bottom Line #19:Visions thrive in an environment of unity; they die in an environment of division. Alignment is critical to the success of a vision.Bottom Line #20:Be willing to abandon the vision before you will abandon your moral authority.Bottom Line #21:People are motivated to be more generous with their time and talent when they are recognized and gratitude is expressed. Leaders set the tone for a culture of gratitude.Bottom Line #22:To create world-class service, an organization must know what a customer wants and how to respond to what they want.Bottom Line #23:Improvement can be a catalyst for creating momentum.

[A total of 40 Bottom Lines, more to come].