Helping People Help People - that's my true passion.As a Claims Leader in the insurance industry, I was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. I have been fortunate enough to lead award-winning teams of insurance professionals as well have been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.?I am currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins.I have been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - I would have to agree!.