Highly Recommended Intermediate Student's Book : English for the Hotel and Catering Industry

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Author(s):	Stott, Trish
ISBN No.:	9780194577502
Edition:	Student Manual, Study Guide, etc.
Pages:	112
Year:	201003
Format:	Trade Paper
Price:	$ 57.13
Status:	Out Of Print

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Synopsis
Table of contents
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1. Dealing with incoming calls2. Customer information3. Taking reservations4. Dealing with booking enquiries5. Correspondence6. Welcoming guests7. Dealing with check-in problems8.

Explaining how things work in the hotel room9. Serving drinks10. Food service11. Know your region12. Explaining travel options13. Giving directions14. Meeting customer needs15. Complaints and apologies16.

Mistakes and problems17. Giving advice and assistance18. Telephone communication problems19. Conference and meeting enquiries20. Handling payments21. Explaining and training22. Working in housekeeping23. Health, safety and security24.

Countries and cultures25. Exploring different cultures26. Working life27. Job applications28. Job interviewsActivity materialListening scriptsLanguage reviewMore words to useGlossaryIrregular verbs.

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