At Your Service CONTENTS Unit 1 May I introduce myself? Function Greeting guests Introducing yourself Saying where people are from Making a short welcome speech Unit 2 What do you do? Function Asking people about their jobs Talking about jobs and workplaces Unit 3 What time does the next train leave? Function Asking about the time Telling the time Talking about timetables Unit 4 What kind of room would you like? Function Making a room reservation Completing reservation details Requesting information politely Unit 5 Don't leave your bags on the bus Function Giving instructions politely Unit 6 Is there a bank near here? Function Giving and understanding directions Saying where things are Unit 7 Who's calling, please? Function Answering the telephone politely Giving information politely Asking for information Taking a message Unit 8 Would you like a window seat? Function Asking people to do things Understanding and dealing with tourists' requests Unit 9 How was your day? Function Talking about the past Asking someone about their day Unit 10 Are you ready to order? Function Greeting restaurant guests Taking orders Understanding orders Unit 11 How will you be paying? Function Talking about money Asking about payment Changing money for someone Unit 12 We'll meet back here at three o'clock Function Explaining plans and itineraries to a tour group Answering common questions asked by tourists Unit 13 Why don't you take the city bus tour? Function Making suggestions and recommendations Describing tourist attractions Unit 14 Shall I send you a brochure? Function Offering to help people Understanding and dealing with tourists' problems Unit 15 I look forward to hearing from you Function Talking about experiences Asking and answering interview questions Tapescripts Multilingual word list.