Dedication Contents List of Figures and Tables Preface Part 1 Chapter 1. Electronic Resources in Libraries What is an Electronic Resource? What Does an Electronic Resources Librarian Do? The Evolving Duties of Electronic Resources Librarians Chapter 2. Let''s Talk Tech Basic Terminology Access Tools Methods of Authentication Knowledge Management Systems Chapter 3. Working with Vendors Working with Vendors Domestic and International Vendors Types of Vendors Initial Contact Vendor Administration Portals Chapter 4. Acquisitions Pricing Options Serials Firm Orders Databases Budgeting and Renewals Chapter 5. The Help Desk Soliciting Help Tickets Reporting Methods Recreating and Diagnosing Problems Following Up Access Triage Preventing Access Issues Subscription Maintenance Checklist Chapter 6. Licensing What is a License? Parts of a License Clauses to Keep an Eye On Evaluating a License Negotiating a License Physical and Electronic License Organization Developing relationship between libraries and vendors Chapter 7. Usage Statistics Show Me the Numbers Analyzing Your Data Making Narratives for Your Data Thinking Outside the Box Chapter 8.

Collection Development What is Collection Development? Bridging the Gap Between Collection Development Staff and Technical Services Collection Development Maintenance Projects Part 2 Chapter 9. Your First Ninety Days Questions You Need Answered People You Need to Meet Tools for Your Toolkit Chapter 10. Goal Setting and Time Management Defining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 11. Training Others Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 12. Support Systems Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 License Review Checklist Appendix 2 Worksheet: Questions You Need to Ask Appendix 3 Worksheet: People You Need to Meet eventing Access Issues Subscription Maintenance Checklist Chapter 6. Licensing What is a License? Parts of a License Clauses to Keep an Eye On Evaluating a License Negotiating a License Physical and Electronic License Organization Developing relationship between libraries and vendors Chapter 7. Usage Statistics Show Me the Numbers Analyzing Your Data Making Narratives for Your Data Thinking Outside the Box Chapter 8. Collection Development What is Collection Development? Bridging the Gap Between Collection Development Staff and Technical Services Collection Development Maintenance Projects Part 2 Chapter 9.

Your First Ninety Days Questions You Need Answered People You Need to Meet Tools for Your Toolkit Chapter 10. Goal Setting and Time Management Defining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 11. Training Others Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 12. Support Systems Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 License Review Checklist Appendix 2 Worksheet: Questions You Need to Ask Appendix 3 Worksheet: People You Need to Meet efining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 11. Training Others Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 12. Support Systems Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 License Review Checklist Appendix 2 Worksheet: Questions You Need to Ask Appendix 3 Worksheet: People You Need to Meet eventing Access Issues Subscription Maintenance Checklist Chapter 6. Licensing What is a License? Parts of a License Clauses to Keep an Eye On Evaluating a License Negotiating a License Physical and Electronic License Organization Developing relationship between libraries and vendors Chapter 7. Usage Statistics Show Me the Numbers Analyzing Your Data Making Narratives for Your Data Thinking Outside the Box Chapter 8.

Collection Development What is Collection Development? Bridging the Gap Between Collection Development Staff and Technical Services Collection Development Maintenance Projects Part 2 Chapter 9. Your First Ninety Days Questions You Need Answered People You Need to Meet Tools for Your Toolkit Chapter 10. Goal Setting and Time Management Defining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 11. Training Others Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 12. Support Systems Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 License Review Checklist Appendix 2 Worksheet: Questions You Need to Ask Appendix 3 Worksheet: People You Need to Meet eventing Access Issues Subscription Maintenance Checklist Chapter 6. Licensing What is a License? Parts of a License Clauses to Keep an Eye On Evaluating a License Negotiating a License Physical and Electronic License Organization Developing relationship between libraries and vendors Chapter 7. Usage Statistics Show Me the Numbers Analyzing Your Data Making Narratives for Your Data Thinking Outside the Box Chapter 8. Collection Development What is Collection Development? Bridging the Gap Between Collection Development Staff and Technical Services Collection Development Maintenance Projects Part 2 Chapter 9.

Your First Ninety Days Questions You Need Answered People You Need to Meet Tools for Your Toolkit Chapter 10. Goal Setting and Time Management Defining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 11. Training Others Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 12. Support Systems Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 License Review Checklist Appendix 2 Worksheet: Questions You Need to Ask Appendix 3 Worksheet: People You Need to Meet efining Goals Developing Habits Ti.