'Ombudsman' has been adopted in a number of countries over the years, as a term for an administrative system that aims to protect the interests of individuals who complain against the system. However this protection varies considerably from country to country. With an eminent list of international contributors this book provides an overview of the role of the Ombudsman in relation to healthcare in countries with substantial cultural and historical differences. It demonstrates practical ways to protect patients' rights, looking at how each system operates, identifying the best components from each, as well as proposing future reforms. All healthcare professionals, including policy makers and shapers, will find this essential reading, gaining valuable lessons and insights to incorporate into their own organisations and systems. Book jacket.