35 Things Every Fire Officer Must Know and Do

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Author(s):	Viscuso, Frank
ISBN No.:	9781593705213
Pages:	224
Year:	202510
Format:	Trade Paper
Price:	$ 75.50
Dispatch delay:	Dispatched between 7 to 15 days
Status:	Available

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ForewordAcknowledgmentsIntroduction1. It's Not about You2. Set the Standard3. Show up Prepared4. Forge Strong Bonds5. Master the Basics6. Inspiration Is Better Than Intimidation7. Be a Positive Role Model8.

The Normalization of Deviance9. Master the Art of Communication10. The Power of Stories as a Teaching Method11. How to Conduct a Postincident Analysis12. Root Cause Analysis13. Set Expectations Up Front14. Promote Interlocking Accountability15. Conflict Resolution16.

Let the Best Ideas Win17. Risk Is Part of the Job (Never Stop Learning)18. Hard Chargers, Coasters, Complainers, and Corner Mutts19. Give Constructive Criticism20. Insubordination (and the 3 Us)21. Progressive Discipline22. The Advantages of Delegation23. Trust but Verify24.

Ruthless Repetitions25. The Five-Step Process (Administrative Duties)26. The Power of Recognition27. Trust Is Nonnegotiable28. Freelancing Is Unacceptable29. Why Teams Fail30. Firefighters Inherit Emergencies31. Change Is Necessary32.

Stay Calm33. Practice Humility34. The Importance of Report Writing35. Provide Exceptional Customer Service36. Bonus Chapter--Invest in Your FutureConclusionNotesIndexAbout the AuthorAdditional Books by Frank Viscuso.

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