The tools and techniques you need to solve even the toughest business problems This concise practical book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem-solving tools and techniques to help you tackle your toughest business dilemmas effectively. Using case studies, a 'best practice example' and a visual illustration, every dilemma is brought to life equipping you with the very best tools to confront any problem your business may face. Overcome any business challenge with robust logic and structure Rapidly prototype in order to test potential solutions Break down problems and make your workload lighter Deliver the 'killer' recommendations Successfully implement change in people and organisations Keep yourself, your team and your stakeholders happy This edition adds brand new material on user-centred design, prototyping, agile working, data privacy and security, data science, artificial intelligence and creating diverse, inclusive teams. 'It's a delight for me to dip into Antonio's skilfully-presented book. Highly accessible, practical and thought-provoking.' Jonathan Slater, Visiting Professor, King's College London and ex-DfE Permanent Secretary 'This book is a must-have for leaders at all levels of an organisation.' Abbi Agana MBA, Chief Transformation Officer and Advisory Board Member.