PART 1: Safety and Professionalism Chapter 1: Operational Procedures Chapter 2: Planning and Professionalism PART 2: Operating Systems Chapter 3: Operating System Fundamentals Chapter 4: Upgrading, Installing, and Configuring Operating Systems Chapter 5: Disk, File, and Application Management Chapter 6: Operating System Troubleshooting and Maintenance Chapter 7: Client-Side Virtualization PART 3: Computer Hardware Chapter 8: Personal Computer Components: Motherboards and Processors Chapter 9: Personal Computer Components: Memory, Adapters, and Storage Chapter 10: Power Supplies, Display Devices, and Peripherals Chapter 11: Installing and Upgrading the PC Components Chapter 12: Hardware Troubleshooting and Maintenance Chapter 13: Using and Supporting Printers PART 4: Laptops and Mobile Devices Chapter 14: Configuring and Using Laptops Chapter 15: Supporting Mobile Devices PART 5: Networking Chapter 16: Network Basics Chapter 17: Installing a SOHO Network Chapter 18: Internet, Cloud, and Remote Access Chapter 19: Troubleshooting Networks PART 6: Security Chapter 20: Physical Security and User Authentication Chapter 21: Authenticating Users and Protecting Data Chapter 22: Defending Against Malware and Social Engineering PART 7: Appendices Appendix A: Scripting Glossary.