"Communicating with parents is one of the most challenging and potentially stressful tasks that educators face daily. Whether trying to resolve a heated argument or delivering bad news, it is essential to know how to handle difficult situations and establish positive relationships with your students parents. In this updated third edition of the bestselling book Dealing with Difficult Parents, award-winning educators Todd Whitaker and Douglas J. Fiore help you develop a repertoire of tools and skills for comfortable and effective interaction with parents. The books features include how to get parents off our backs and on our sides; why and how todays parents are different yet the same; how the pandemic and the political environment make our jobs more challenging; numerous additional examples of specific ways, language, and approaches to effectively work with parents; tools to help you understand parents motivations and how to work with them rather than against them; detailed scripts for dealing with even the most stubborn and volatile parents; and strategies on initiating contact with parents to build positive credibility. This must-read book will equip you with the skills you need to expertly navigate even the most challenging encounters with parents and walk away feeling that you have made a positive and meaningful impact"-- Provided by publisher.