"This school leaders edition of Dealing with Difficult Parents is designed to help you with the specific challenges you face as a school leader when dealing with parents. The companion teachers edition shows your teachers and other educators how they can communicate with parents more effectively. But with this administrators version, youll learn how you, as a leader, can-and must-support and coach teachers along the way. Youll uncover how to make sure your teachers understand the families theyre dealing with; help your teachers communicate effectively with parents by being positive and proactive, so problems dont escalate to the main office; establish expectations for dealing with parents, so teachers understand how to be appropriate even when a parent is not; deal with challenging situations when the teacher is difficult or the teacher is in the wrong; ensure your teachers feel supported by you when theyre dealing with difficult parents; and help teachers become more confident and empowered in challenging situations. With these practical books, youll be able to get parents on your side so they can become a positive force in your schools success"-- Provided by publisher.