Don Williams and his companies run campaigns and consult with businesses worldwide on how to develop and execute wow, wow, wow customer experiences. Don opened his first company in 1986 and has since founded a dozen other successful firms. Don's contact center business Alliance has been in the professional services niche of the industry since 1999 and has 100's of repeat clients. Don lives in the Dallas /Ft. Worth Texas area with the love his life - Leta and their three chocolate Labrador retrievers.