Preface 5Section 1: Governance and risk management 9Introduction 9Chapter 1: Effective law firm management 11Section 2: Demonstrating regulatory compliance in practice 79Introduction 79Chapter 2: What is ethics? 87Chapter 3: Essential behaviour 91Chapter 4: Evidence of compliance 121Chapter 5: Safe client inception processes 127Chapter 6: Compliance in the litigation arena 137Chapter 7: Adding the people and commercial perspective to regulatory standards 153Chapter 8: The Legal Ombudsman - why are we bothered? 159Section 3: Compliance with legal obligations 169Introduction 169Chapter 9: An overview of legal compliance 173Chapter 10: Managing the money laundering risk 181Chapter 11: Managing the risks of handling data 201Section 4: Compliance tools and resources 209Introduction 209Chapter 12: Be aware of changes 213Chapter 13: Conclusion 219Chapter 14: Resources 227Notes 227About the author 233Index 235.