"If the way healthcare operates has never quite made sense to you, it's not you." Laura Landry & S. Bre Jackson Healthcare relies on a powerful operational blind spot. It convinces its users-patients, employers, and providers-that its complexity is a natural law of medicine rather than a flaw in its design. Trapped within this explanatory model, every proposed solution reinforces the same bureaucracy because it acts on the symptoms rather than the operating architecture that produces them. The Healthcare Reboot reveals this blind spot, stripping away the mental models that created the status quo until the underlying operating architecture becomes visible. Once the architecture can be seen, the source of the problem can finally be addressed directly. In the first half of the book, The Healthcare Reboot invites readers to reorganize decades of institutionalized administrative chaos into a different explanatory model-and then decide for themselves if the new model better explains the healthcare system they've experienced.

The second half of the book assembles technologies, standards, and emerging industry work that already exist into a coherent operating architecture capable of supporting a modern digital healthcare system-without requiring new healthcare policy and regulations. By the end, readers have an operational blueprint they can evaluate, challenge, refine, and build upon. Then, our collective work begins.