SECTION I Communication and Person-Centered Care 1 Defining and Understanding Communication in Nursing Communication as Essential in Nursing Three Communication Axioms and How They Impact You Nursing Student Well-Being Chapter Summary 2 Science Versus Anecdote Why "Good" Communication Leaves Us Wanting to Know More A Communication Model for Nursing: COMFORT Connecting Your Communication to the Spheres of Care Chapter Summary 3 Relationship With the Patient Defining Relationship in Nursing Care Interpersonal Communication and Nursing Communication Competence: What Is Included? Chapter Summary 4 A Patient''s Story Empathy, Compassion, and the Difference Person-Centered Messages The Essential Importance of a Patient''s Story Chapter Summary Resources SECTION II Diversity, Equity, and Inclusion 5 Ethical Communication The Essentialness of Ethics in Nurse Communication Ethical Humility in Nursing Ethical Dilemmas and Dialectical Tensions Moving From Moral Distress to Moral Resilience Chapter Summary Resources 6 Cultural Humility A Culture-Centered Approach to Communication in Nursing The Nurse''s Agency/The Patient''s Agency Cultural Humility Versus Cultural Competency Chapter Summary Resources 7 Health Literacy Understanding Health Literacy Self-Discovery in Action: You and Health Literacy Cultural Knowledge and Health Literacy Responses Nurse Communication That Optimizes Health Literacy Chapter Summary Resources 8 Bearing Witness A Sense of Humanity in Illness Bearing Witness Nonverbal Communication Listening Mindful Communication Your Own Suffering Chapter Summary Resources 9 Communication and a Culture of Safety How Does an Organization Create Its Own Culture? A Culture of Safety Groupthink, Teams, and Safety How Groupthink Manifests Chapter Summary Resources SECTION III Family and Nurse Communication 10 Communication and the Patient''s Family Situating Family in Healthcare Family Caregiver Communication Typology Assessing Family Caregiver Communication Collaborating With the Family Caregiver Chapter Summary Resources 11 Communicating With the Family Caregiver in Complex Disease Family-Centered Care Vulnerable Family Caregivers Care Coordination Long-Distance Caregiving Collaborating With the Caregiver Essentials for Collaborating and Connecting With the Family Caregiver Chapter Summary Resources 12 Communicating About Patient Prognosis Diagnosis and Prognosis Importance of Prognosis Communication: Three Illness Journeys Two Approaches to Prognosis Communication: What You May Encounter Prognosis Communication Toolkit Chapter Summary Resources SECTION IV Professionalism and Collaboration 13 Communicating About Transitions in Care Communicating Care Transitions: Openings Boundaries and Openings Communication Strategies for Openings Chapter Summary Resources 14 Communication and Goal-Concordant Care Communicating Goals of Care Communication Pathways for Nurses Acknowledging Uncertainty in Illness Trudy''s Goals of Care Chapter Summary Resources 15 Working on a Team Team-Based Care: It''s Complicated! Civility as a Professional Responsibility Becoming a Nurse Leader Chapter Summary Resources 16 Evolving Channels of Communication in Nursing Nursing and Changing Technologies Communication Accommodation Theory Inequities and Patient Technology Use Bridging the Divide Chapter Summary Resources Index.