Preface to the First Edition Preface to the Revised Edition Acknowledgments How to use this book   Part I: Concerning Usability 1.  Introducing usability 2.  Introducing usability testing 3.  Uncovering usability needs before you design 4.  Basing designs on expertise in human-computer interaction 5.  Evaluating usability throughout design and development 6.  Establishing a usability program in your organization   Part II:  Planning and Preparing for a Usability Test 7.  Planning a usability test 8.

  Defining goals and concerns 9.  Deciding who should be participants 10.  Recruiting participants 11.  Selecting and organizing tasks to test 12.  Creating task scenarios 13.  Deciding how to measure usability 14.  Preparing test materials 15.  Preparing the test environment 16.

  Preparing the test exam 17.  Conducting a pilot test   Part III:  Conducting and Using the Results of a Usability Test 18.  Caring for the test participants 19.  Conducting the test 20.  Tabulating and analyzing data 21.  Recommending changes 22.  Communicating the results 23.  Preparing a highlight tape 24.

  Changing the Product and the process   References (from First Edition) Additional Relevant Books Appendix A - Setting up a usability lab Appendix B - Relevant organizations and journals Author Index Subject Index.