Introduction PART I: INTRODUCTION TO CORE 1 (220-1001) Core 1 (220-1001) Domain 1.0: Mobile Devices Chapter 1 Laptops, Part 1 1.1 -- Given a scenario, install and configure laptop hardware and components Keyboards Touchpad Hard Drives Memory Smart Card Readers Optical Drives Communications Video Power Speaker System Board and CPU Fans Chapter 2 Laptops, Part 2 1.2 -- Given a scenario, install components within the display of a laptop Display Types Inverter and Backlight Digitizers and Touchscreens Webcam and Microphone Wi-Fi Antenna Connector and Placement 1.3 -- Given a scenario, use appropriate laptop features Special Function Keys External Monitors Docking Stations and Port Replicators Rotating and Removable Screens Securing Laptops with Cable Locks Chapter 3 Smartphones, Tablets, and Other Mobile Devices, Part 1 1.4 -- Compare and contrast characteristics of various types of other mobile devices Tablets Smartphones Wearable Technology Devices E-readers GPS Devices 1.5 -- Given a scenario, connect and configure accessories and ports of other mobile devices Connection Types Accessories Chapter 4 Smartphones, Tablets, and Other Mobile Devices, Part 2 1.6 -- Given a scenario, configure basic mobile device network connectivity and application support Enabling Wireless Functions USB Tethering Bluetooth E-mail Configuration Cellular Radio Technologies 1.

7 -- Given a scenario, use methods to perform mobile device synchronization Synchronization Methods Types of Data to Synchronize and Authentication Core 1 (220-1001) Domain 2.0: Networking Chapter 5 Ports, Protocols, and Network Devices 2.1 -- Compare and contrast TCP and UDP ports, protocols, and their purpose TCP vs. UDP Ports and Protocols 2.2 -- Compare and contrast common networking hardware devices Switches Routers Wireless Access Points Firewalls Network Interface Cards Cloud-based Network Controllers Repeaters Hubs Cable/DSL Modems Bridges Patch Panels Power over Ethernet Ethernet over Power Chapter 6 SOHO Networks and Wireless Protocols 2.3 -- Given a scenario, install and configure a basic wired/wireless SOHO network Router Setup and Wireless Access Point Settings NIC and End-user Device Configuration IoT Device Configuration Cable/DSL Modem Configuration Firewall Settings and Additional Configurations Configuring Wireless Encryption 2.4 -- Compare and contrast wireless networking protocols 802.11 Wireless RFID Zigbee and Z-Wave Chapter 7 Networked Hosts and Network Configuration 2.

5 -- Summarize the properties and purposes of services provided by networked hosts Server Roles Internet Appliances Embedded/Legacy Systems 2.6 -- Explain common network configuration concepts Configuring IPv4 Configuring IPv6 VLANs VPNs Chapter 8 Network Types and Networking Tools 2.7 -- Compare and contrast Internet connection types, network types, and their features Network Types Internet Connection Types 2.8 -- Given a scenario, use appropriate networking tools Network Cabling Tools Wi-Fi Analyzers Core 1 (220-1001) Domain 3.0: Hardware Chapter 9 Cables and Connectors 3.1 -- Explain basic cable types, features, and their purposes 3.2 -- Identify common connector types Network Cables Video Cables and Connectors Multipurpose Cables and Connectors Hard Drive Cables and Connectors Adapters Chapter 10 RAM and Storage 3.3 -- Given a scenario, install RAM types RAM Types Installing RAM RAM Technologies 3.

4 -- Given a scenario, select, install and configure storage devices SATA Magnetic Hard Drives Solid-State Drives RAID Flash Optical Drives Chapter 11 Motherboards and Add-on Cards 3.5 -- Given a scenario, install and configure motherboards, CPUs, and add-on cards Motherboard Form Factors and Connectors Expansion Cards More Ports and Connectors BIOS/UEFI Settings The POST Chapter 12 CPUs 3.5 -- Given a scenario, install and configure motherboards, CPUs, and add-on cards CPU Features CPU Compatibility Power Consumption Cooling Mechanisms Installing CPUs Chapter 13 Peripherals and Power 3.6 -- Explain the purposes and uses of various peripheral types Input Devices Output Devices Hybrid I/O Devices and Others 3.7 -- Summarize power supply types and features Planning Which Power Supply to Use Installing the Power Supply Chapter 14 Custom PCs and Common Devices 3.8 -- Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs Graphic/CAD/CAM Design Workstation Audio/Video Editing Workstation Virtualization Workstation Gaming PC Network-Attached Storage Device Thin Client Standard Thick Client 3.9 -- Given a scenario, install and configure common devices Desktop Devices and Settings Laptop Configurations and Settings Chapter 15 Printers and Multifunction Devices 3.10 -- Given a scenario, configure SOHO multifunction devices/printers and settings Printer Configuration Settings Local Versus Network Printers 3.

11 -- Given a scenario, install and maintain various print technologies Types of Printers Virtual Printing Printer Installation and Drivers Core 1 (220-1001) Domain 4.0: Virtualization and Cloud Computing Chapter 16 Cloud Computing and Client-side Virtualization 4.1 -- Compare and contrast cloud computing concepts Common Cloud Models Cloud Computing Concerns 4.2 -- Given a scenario, set up and configure client-side virtualization Purpose of Virtual Machines Hypervisors Examples of Virtual Machine Software Virtual Machine Requirements Core 1 (220-1001) Domain 5.0: Hardware and Network Troubleshooting Chapter 17 Computer Troubleshooting 101 5.1 -- Given a scenario, use the best practice methodology to resolve problems Step 1: Identify the Problem Step 2: Establish a Theory of Probable Cause (Question the Obvious) Step 3: Test the Theory to Determine Cause Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution Step 5: Verify Full System Functionality and, If Applicable, Implement Preventive Measures Step 6: Document Findings, Actions, and Outcomes Chapter 18 Troubleshooting Motherboards, CPUs, RAM, and Power 5.2 -- Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power Troubleshooting Motherboards Troubleshooting CPUs Troubleshooting RAM Troubleshooting Power Supply Issues Heating and Cooling Chapter 19 Troubleshooting Hard Drives and RAID Arrays 5.3 -- Given a scenario, troubleshoot hard drives and RAID arrays Troubleshooting Hard Drives Troubleshooting RAID Arrays Chapter 20 Troubleshooting Video Issues and Mobile Devices 5.

4 -- Given a scenario, troubleshoot video, projector, and display issues Video Troubleshooting 5.5 -- Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures Mobile Device Display Troubleshooting Mobile Device Overheating More Mobile Device Troubleshooting Disassembling Processes for Proper Reassembly Chapter 21 Troubleshooting Printers 5.6 -- Given a scenario, troubleshoot printers Troubleshooting Printers Print Jobs and the Print Spooler Chapter 22 Troubleshooting Wired and Wireless Network Problems 5.7 -- Given a scenario, troubleshoot common wired and wireless network problems Troubleshooting Common Symptoms A+ Core 1 (220-1001) Practice Exam PART II: INTRODUCTION TO CORE 2 (220-1002) Core 2 (220-1002) Domain 1.0: Operating Systems Chapter 23 Operating System Types and Windows Versions 1.1 -- Compare and contrast common operating system types and their purposes Workstation Operating Systems 32-Bit Versus 64-Bit Smartphone and Tablet Operating Systems Vendor-Specific Limitations Compatibility Concerns Between Operating Systems 1.2 -- Compare and contrast features of Microsoft Windows versions Windows 7 Windows 8 and 8.1 Windows 10 Windows User Interfaces and Components Chapter 24 Operating System Installation 1.

3 -- Summarize general OS installation considerations and upgrade methods Boot Methods Types of Installations Partitioning File System Types and Formatting More OS Installation Considerations Chapter 25 Microsoft Command Line Tools 1.4 -- Given a scenario, use appropriate Microsoft command line tools Command Prompt Basics Navigating and Working with Directories and Files in the Command Prompt Partitioning and File System-based Commands Chkdsk and SFC Networking Commands Advanced Commands Chapter 26 Microsoft Operating System Features and Tools.