- Understanding and Designing for Human-AI Interactions.- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations.- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition.- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study.- LadderChat - An LLM-based Conversational Agent for Laddering Interviews.- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?.- Human-Centred AI in Education and Social Support.- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio.

- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach.- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results.- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation.- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study.- Conversational AI for Citizens and Customers.- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA).- First Aid for Europe - A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024.- An Analysis of Federal and Municipal Chatbots in Germany.

- LLM-powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use.- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.