" Issues is built on a proven model with clarity around the next steps to grow your business. The approach drives improved communications, creates a transparent organization, and builds the foundation for the most important result: growth." --Rhoda Olsen, vice chair of the board of directors for Great Clips, Inc. "I''ve personally witnessed how Sue Hawkes''s guidance through the EOS process is beneficial and impactful, and with coauthors Mark O''Donnell and Jill Young, she expands on this careful and strategically sound approach in Issues . One of the most organized and insightful people I''ve ever met, Sue''s clear communication style makes learning this process even easier." --Merrilee Kick, founder and former CEO of BuzzBallz/Southern Champion LLC "Issues are the invisible friction that slows down greatness. In Issues , Hawkes, O''Donnell, and Young show you how to unleash the full potential in your team, making each day more effective and each quarter more profitable. Your human capital is your most valuable capital and Hawkes, O''Donnell, and Young''s wise words help you tap its full potential.

" --Lewis Schiff, chairman of the board of Birthing of Giants and author of Business Brilliant "Issues resolution has always been THE ISSUE! This book is a wonderful set of principles that (applied diligently!) can move any business forward." --Andy Byma, president of Weather Shield Roofing Systems "Entrepreneurs don''t lack ambition; they get stuck in messy issues. With decades of EOS wisdom, O''Donnell, Hawkes, and Young show you exactly how to work through them--quickly, decisively, and collaboratively--so your team grows stronger with every challenge. Consider this your guide to turning friction into fuel." --Shannon Waller, author of The Team Success Handbook and Multiplication by Subtraction " Issues strips away the noise and shows what actually works. O''Donnell, Hawkes, and Young offer a grounded, real-world system for solving problems quickly and running a healthier, more aligned organization." --Camille Burns, CEO of the Women Presidents Organization "I''ve seen firsthand how EOS helps leaders across the roofing industry tackle challenges head-on. Issues brings that same clarity and energy, offering practical tools that transform frustration into momentum and growth.

This book reflects Hawkes, O''Donnell, and Young''s commitment to building high-trust teams and solving problems fast--an invaluable resource for any organization striving for greatness!" --Jon Gardner, senior leader of strategic partnerships and learning and development at Owens Corning "There is a reason that the Issues List takes 60 minutes of the weekly L10. If a company can identify the key issues and quickly solve them, it is on the winning path. O''Donnell, Hawkes, and Young show you how to do that very thing. This book demystifies the EOS Issues List and turns it into your team''s most powerful problem-solving weapon--clear, practical, and immediately usable. A must read for any leader who wants fewer distractions, better decisions, and a team that actually solves problems instead of just talking about them. Leaders who truly put their people first will find in these pages a practical way to face issues together and move everyone forward." --David Mann, managing partner and cofounder of The Firefly Group "I''ve seen over and over that you will never get the right people in the right seats if you don''t first get great at solving issues. Issues gives leaders the missing muscle: the courage, tools, and discipline to surface the real people issues, cut through the "nice," and make clear, right-seat decisions for the greater good of the company.

If you''re serious about building a team of A-players in every seat--not just rearranging the accountability chart--this book will show you how to remove the friction that''s holding your best people (and your business) back." --Jonathan Reynolds, CEO and Visionary of Titus Talent Strategie.