Introduction to First Section Chapter 1. An Introduction to Focus Groups; Holt Zaugg Chapter 2. An Introduction to Interviews; Holt Zaugg Chapter 3. An Introduction to Observations and Ethnographies; Holt Zaugg Chapter 4. An Introduction to Surveys; Holt Zaugg Chapter 5. An Introduction to Usability Testing; Holt Zaugg Chapter 6. An Introduction to Visual Assessment Methods; Holt Zaugg Introduction to Examples Section Chapter 7. Passing the Baton: An Interview Between Mentor and Student on Library Assessment and Evaluation; Colleen Cook and Kara Schleck Chapter 8.

Using Focus Groups for Library Assessment: Insights from Three Projects; Jung Mi Scoulas Chapter 9. User-driven Design: Usability Testing to Improve an Academic Library's Research Guide; Mercedes Rutherford-Patten Chapter 10. Conversations that Count: Using Interviews for Library Assessment; Lizzie Cope Chapter 11. Instructional Repositories: Building from the Ground Up; Jillian Speck Chapter 12. Fostering Connections and Community Through Celebrating Virginia Tech's Therapy Dogs: A Series of Observation Studies; Esther Dowell and Kelsey Hammer Chapter 13. Is This Really an Ethnography? Using "Ethnographish" Methods to Study Library Space; Kimberly Vardeman and Sarah D. DeVille-Holly Chapter 14. Using Surveys to Evaluate Digital Literacy Competencies among Undergraduate Students in Nigerian University Libraries; Bolaji David Oladokun and Yusuf Ayodeji Ajani Chapter 15.

Survey-Driven Improvement in Academic Libraries: Methodology and Application in a Communication and Trust Study; Rebecca J. Peterson, Pamela R. Hallam, Lane Fischer, and Ross Larsen Chapter 16. Joining Forces: Enhancing Website Usability Through UX and Assessment at an Academic Library; Josie Cotton and Liz Bober Chapter 17. Evaluating Website Effectiveness Through Student-Centered Usability Testing; Lori L.Steckervetz, Olivia Rossetti, and Connie Strittmatter Chapter 18. Small Changes, Big Impact: Improving Accessibility in Library Spaces Through Student Collaboration; Dan Herbert Chapter 19. What's Next?; Holt Zaugg.