PrefaceA Personal Note to ReadersAcknowledgmentsAbout the AuthorsPart I: Communication FoundationsChapter 1: An Overview of CommunicationExploring Communication: Everyday Communication and the Relational PerspectiveCommunication Is SymbolicCommunication Requires MeaningCommunication Is CulturalCommunication Is RelationalCommunication Involves FramesCommunication Is Both Presentational and RepresentationalCommunication Is a TransactionPart II: Communication SkillsChapter 2: Identities, Perceptions, and CommunicationBasic Assumptions of Identity CreationIdentities and PerceptionsTransacting Identities: Communication and PerformanceTransacting Identities: Self-DisclosureTransacting Identities: Other PeopleChapter 3: Verbal CommunicationVerbal Communication Is SymbolicVerbal Communication Requires MeaningVerbal Communication Is CulturalVerbal Communication Is RelationalVerbal Communication Involves FramesVerbal Communication Is Both Presentational and RepresentationalKenneth Burke's PentadVerbal Communication Is a TransactionChapter 4: Nonverbal CommunicationWhat Is Nonverbal Communication?The Functions of Nonverbal CommunicationTypes of Nonverbal CommunicationMisconceptions About Nonverbal CommunicationChapter 5: Culture and CommunicationPoints to Consider When Studying CultureCulture as StructureStructure-Based Cultural CharacteristicsTransacting CultureChapter 6: ListeningWhy Is Listening Important?Types of ListeningStyles of ListeningRecognizing and Overcoming Listening ObstaclesPART III: Communication ContextsChapter 7: Personal RelationshipsWHAT ARE PERSONAL RELATIONSHIPS?WHY DO PEOPLE FORM RELATIONSHIPS?INITIATING RELATIONSHIPS: ATTRACTION AND THE RELATIONSHIP FILTERING MODELDEVELOPING RELATIONSHIPSMAINTAINING RELATIONSHIPSCOMING APARTChapter 8: Groups and LeadersWhat Is a Group?Characteristics of GroupsGroup Development and Decision MakingGroup Decision Making Is About RelationshipsLeadershipChapter 9: Communication and WorkLearning About WorkWork as a Special FrameWork as a CultureWork as RelationshipsChapter 10: Technology and Media in Everyday LifePerceptions of Technology and MediaThe Relational Uses of Technology and MediaPhones and RelationshipsMaintaining Relationships and the InternetChapter 11: InterviewingInterviewsCover Letters and RésumésPre-Interview Responsibilities for an Employment InterviewBeginning an Employment InterviewAsking the Questions During an Employment InterviewAnswering the Questions During an Employment InterviewConcluding an Employment InterviewPost-Interview ResponsibilitiesPart IV: Presentation Skills In ContextChapter 12: Preparing for a PresentationSelecting Your TopicDetermining the Purpose and Thesis of Your PresentationHow Do You Analyze Audiences?Evidence and Support MaterialUsing Evidence and Support MaterialSelecting and Searching for Sources (Inventio)Chapter 13: Developing a PresentationThe Body: Principles of Presentation Organization and DevelopmentThe Body: Organizational PatternsIntroductionsConclusionsChapter 14: Informative and Persuasive PresentationsInformative Presentations: TypesInformative Presentations: Strategies for SuccessPersuasive Presentations: TypesPersuasive Presentations: Fallacious ArgumentsPersuasive Presentations: Artistic ProofsPersuasive Presentations: Social Judgment TheoryChapter 15: Delivering a PresentationGuidelines for Effective DeliveryStyles of DeliveryGoals of Effective DeliveryComponents of Effective DeliveryPresentation AidsManaging Communication ApprehensionAppendix A: The Discipline of Communication Appendix B: Sample PresentationsGlossaryReferencesIndex.