Dedication Contents List of Figures and Tables Preface Part 1 Chapter 1. Electronic Resources in Libraries (8 pages) (1 figure) What is an Electronic Resource? What Does an Electronic Resources Librarian Do? The Evolving Duties of Electronic Resources Librarians Updated TERMS 2.0 - including brief discussion of open access Chapter 2. Let''s Talk Tech (30 pages) (7 figures) Basic Terminology Access Tools Methods of Authentication Knowledge Management Systems New authentication initiatives, including updated options Consolidation of ILS vendors FOLIO Alma etc. Chapter 3. Establishing and Managing E-resource Access (20 pages) (3 figures) Cataloging and metadata Working with knowledge bases Establishing links in discovery services Automation and integrations Chapter 4. The Help Desk (23 pages) (4 figures) Soliciting Help Tickets Reporting Methods Recreating and Diagnosing Problems Following Up Access Triage Preventing Access Issues Subscription Maintenance Checklist Update issues with individual system pieces Chapter 5. Working with Vendors (12 pages) (4 figures) Working with Vendors Domestic and International Vendors Types of Vendors Initial Contact Vendor Administration Portals Chapter 6.
Acquisitions (27 pages) (3 tables) Pricing Options Serials Firm Orders Databases Budgeting and Renewals Transformative agreements and Author Processing Charges (APC) Request for proposal (RFP) process Limited time open access Chapter 7. Licensing (24 pages) (1 figure) What is a License? Parts of a License Clauses to Keep an Eye On Evaluating a License Negotiating a License Physical and Electronic License Organization Developing relationship between libraries and vendors Text & Data Mining Voluntary Product Accessibility Templates (VPAT) Higher Education Community Vendor Accessibility Toolkit (HECVAT) Multi-year agreements cancellation clause Chapter 8. Usage Statistics (12 pages) (1 figure) Show Me the Numbers Analyzing Your Data Making Narratives for Your Data Thinking Outside the Box COUNTER 5 Chapter 9. Collection Development (15 pages) (1 table) What is Collection Development? Bridging the Gap Between Collection Development Staff and Technical Services Collection Development Maintenance Projects Canceling big deals Accessibility and diversity concerns Interlibrary loan informing purchases Chapter 10. Managing Open Access Resources (10 pages) (1 figure) Acquiring open access resources Establishing open access resources Maintenance concerns for open access resources COUNTER and open access resources Assessment of open access resources Part 2 Chapter 11. Your First Ninety Days (14 pages) (2 tables) Questions You Need Answered People You Need to Meet Tools for Your Toolkit Remote work concerns Chapter 12. Goal Setting and Time Management (16 pages) (1 table) Defining Goals Developing Habits Time Management Tips and Tricks Time Logs: Moving Towards Your Ideal Work Week Chapter 13. Training Others (8 pages) (no figures) Creating Effective Documentation The Art of Delegation How to Train Effectively The Feedback Loop Leading a Team of Specialists as an E-resources Librarian Chapter 14.
Support Systems (6 pages) (no figures) Vendor Support Centers and Training Professional Groups, Conferences, and Listservs Cold Calling Professional Colleagues Appendix 1 (1 table) License Review Checklist Appendix 2 (1 table) Worksheet: Questions You Need to Ask Appendix 3 (1 table) Worksheet: People You Need to Meet.