Introduction: Leadership and Management Understanding Leadership and Management; Establishing Yourself as a Manager; Understanding and Managing Organisational Culture Part 1: Operational Management Business Administration; Organisational Skills; Time Management and Prioritising; Managing Meetings; Managing Customer Services; Managing Access to Library Services Part 2: Managing People Advertising Job Roles and Positions; Shortlisting, Interviews and Assessments; Informaing Candidates and Providing Feedback; Staff Training and Development; Inducting New Staff; Managing Performance; Team Building; Managing Your Teams Online; Motivating Staff; Managing Conflict; Dealing with Difficult Situations; Supervising Staff; Managing Without a Team; Wellbeing for Mnagers and Staff; Delegating; Leading and Managing Multi-disciplinary Teams; Managing Volunteers Part 3: Managing Information Resources Introduction to Managing Information Resources; Developing a Collections Development Strategy; Managing Print and Digital Resources; Selection of Resources; Organisation of Resources; Accessing resources; Maintaining Resources; Managing Acquisitions Resources Part 4: Managing Finance and Budgets Managing Budgets; Bidding for Resources and Additional Funding; Tendering and Procurement Processes; Managing Licenses and Contracts; Income Generation Part 5: Managing Information Systems and Technology Library Management Systems; Managing Multiple Systems; Systems Vendors and Suppliers; Intranet Management; Library Web Page Management Part 6: Managing Library Buildings and Space Library Space Design and Planning; Stakeholder Engagement and User Experience in Space Planning; Managing Estates and Facilities; Managing Health and Safety Managing Sustinability in Our Physical Environments Part 7: Strategic Management Strategic Planning; Mission, Vision and Values; Library Policies; Workforce Planning; Scenario Planning; Managing Compliance; Horizon Scanning Part 8: Influencing Sphere of Influence; Business Cases; Negotiation Skills; Selling Ideas and Vision; Instituional Initiatives; Professional Advocacy; Education for Sustainable Development Part 9: Equality and Diversity Managing Equality, Diversity and Inclusion; Ensuring and Embedding Equality; Diversifying Library Collections and Services; Decolonisation and Liberation Work; Managing Library Services for Diverse Communities Part 10 Project Management Project Planning and Project Frameworks; Project Teams and Resources; Programme Management Part 11: Change Management Change Management; Managing People through the Change Process; Agile Management; Disaster Planning; Crisis Management Part 12: Quality Assurance and Performance Measures Performance Measurement; User Engagement; Surveys; Key Performance Indicators; Statistical Measures; Demonstrating Impact and Value; Kite Marks and Accredited Standards; Benchmarking Part 13: Stakeholders, Partnerships and Collaborations Internal Partners; External Partners; Using Library Consortia for Licensing Agreements, Brokering Partnerships, and Joint Delivery; Outsourcing Your Services Part 14: Marketing and Communication Marketing and Publicity; Brand and Branding; Publicity Campaigns, Social Media and Digital Marketing; Annual Reporting Part 15: Understanding Yourself Self-awareness; Promoting Yourself; Career Planning and Professional Development; Wellbeing and Mindfulness; Professional Engagement; Presenting at Conferences; Writing for Publication; Work Life Balance.