1. INTRODUCTION Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 2. PLURAL SERVICE & DESIGN COSMOLOGIES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 2.1 Recognising other service worlds Main author: Yoko Akama, RMIT University, Australia; Suggested co-authors: Ricardo Sosa, Monash University, Australia; Tristan Schulz, University of Technology Sydney, Australia 2.2 The web of structures and meanings shaping services Main author: Miso Kim, Northeastern University, USA Suggested co-authors: Jeanette Blomberg, IBM Research, USA; Zoy Anastassakis, Universidade do Estado do Rio de Janeiro, Brazil 2.3 Multiple intersections across Service & Design Research Main author: Lia Patricio, University of Porto, Portugal Suggested co-authors: Stefan Holmlid, University of Linkoping, Sweden; Raymond Fisk, Texas State University, USA; Laurel Anderson, Arizona State University, USA 2.4 Service Design at the crossroad of multiple knowledge forms and epistemologies Main author: Alison Prendiville, LCC University of the Arts London, UK Suggested co-authors: Terry Irwin, Carnegie Mellon School of Design, USA; Noortje Marres, University of Warwick, UK 2.5 Service Design and Digital Transformations Main author: Paola Pierri, Democratic Society (Berlin), Germany Suggested co-authors: Lauren Tan, Deloitte Consulting, Australia, Dominic Campbell (on the move now) 3.

A CRITICAL AGENDA FOR SERVICE DESIGN Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 3.1 Justice and Equality in Designing Services Main author: Lesley-Anne Noel, North Carolina State University, USA Suggested co-authors: Sasha Costanza-Chock, MIT, USA; Danah Abdullah, University of the Arts London, UK 3.2 Designing Service Work Main author: Lara Penin, Parsons School of Design, USA Suggested co-authors: Barbara Adams, Parsons School of Design, USA; Kathi Weeks, Duke University, USA 3.3 The Science and Politics of Participation in Service Design Main author: Shana Agid, Parsons School of Design, USA Suggested co-authors: Jakob Trischler, Karlstad University, Sweden; Mahmoud Keshavarz, University of Gothenburg, Sweden 3.4 Service Design at uncertain times Main author: Fabrizio Ceschin, Brunel University London, UK & Idil Gaziulusoy, Aalto University, Finland Suggested co-authors: Jerome Lewis, UCL, UK 3.5 A feminist agenda for Service Design Main author: Daniella Jenkins, The WOW Foundation, UK Suggested co-authors: Cheryl Buckley, University of Brighton, UK; Caroline Criado Perez (Invisible Women), UK, Lara Penin, Parsons School of Design, USA 4. CONTEXTUALISING SERVICES, SYSTEMS AND CHANGE Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 4.1 Positioning and paradigms of Service Design in organisations Main author: Eun Yu, Seoul National University of Science and Technology, Korea Suggested co-authors: Ileana Stigliani, Imperial College of London, UK; Ingo Oswald Karpen, Karlstad University, Sweden 4.

2 A systemic perspective on Service Design Main author: Daniela Sangiorgi, Politecnico di Milano, Italy Suggested co-authors:Kaisa Koskela Huotari, Stockholm School of Economics, Sweden; Jennie Winhall, Rockwool Foundation Intervention Unit, Denmark; Mieke van der Bijl-Brouwer, TU Delft, Netherlands 4.3 Interrelations between service and policy design Main author: Sabine Junginger, Lucerne University of Applied Science, Switzerland Suggested co-authors:Katarina Wetter Edman, Örebro University Holding, Sweden; Emma Blomkamp, University of Melbourne, Australia; Gabriella Gomez Mont, Experimentalista, Mexico 4.4 Service Design and Social Change Main author: Tomas Markussen, University of Southern Denmark, Denmark Suggested co-authors:Daniela Selloni, Politecnico di Milano, Italy; Joyce Yee, Northumbria University, UK 4.5 Smart and always connected service platforms Main author: Eric Gordon, Emerson College, USA Suggested co-authors: Gabriel Mugar, IDEO Cambridge, USA; Shannon Mattern, The New School, USA 5. DEVELOPING SERVICE DESIGN PRACTICES AND APPROACHES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 5.1 Embodied service design practice Main author: Frederick van Amstel, Federal University of Technology - Paraná, Brazil Suggested co-authors: Kristina Höök, KTH Royal Institute of Technology, Sweden; Johan Blomkvist Linköping University, Sweden 5.2 Toward a reflexive Service Design practice Main author: Josina Vink, AHO, Norway Suggested co-authors: Ahmed Ansari, Carnegie Mellon School of Design, USA; Marcus Jahnke, Verksamhetsledare Centre for Sustainable Urban Futures, Sweden 5.3 Community Design and public realm projects Main author: Sloan Leo, FLOX Studio, USA Suggested co-authors: Mari Nakano, Service Design Studio New York City, USA ; Adam Thorpe, UAL, UK 5.

4 Dialogical approaches and plural voices Main author: Carla Cipolla, Federal University of Rio de Janeiro, Brazil Suggested co-authors: Indi Young, independent scientist, USA; Sarah Schulman, InWithForward, Canada 5.5 Digital ethnography and data Main author: Sara Pink, Monash University, Australia Suggested co-authors: Roberta Tassi, Oblo (consultant), Italy 5.6 Service Design Facilitation skills Main author: Kelly Ann McKercher , NSW Health Pathology, Australia; Suggested co-authors: Paola Trapani, Tongji University, China; Nicole Anand, Collectivist, USA; Reuben Stanton, Paper Giant, Australia 5.7 Service Design narratives Main authors: Janna DeVylder, Meld Studios, Australia Suggested co-authors: Francesca Piredda, Politecnico di Milano, Italy; , John Bruce, Parsons School of Design, USA 6. BUILDING FUTURES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 6.1 Service Design futurizing Main author: Laura Forlano, ID IIT Chicago, USA Suggested co-authors: Stuart Candy , Carnegie Mellon University, USA; Tobias Revell, University of the Arts London, UK; Alix Gerber, Memorial Sloan Kettering Cancer Center, USA; Elliott P. Montgomery, Parsons School of Design, USA; Andrea Cooper, Connected Places Catapult, UK 6.2 Designing for Service Design education futures Main author: Anna Meroni, Politecnico di Milano, Italy Suggested co-authors: Lesley-Anne Noel, North Carolina State University, USA; Mauricio Manhaes, Savannah College of Art and Design, USA; Nicola Morelli, Aalborg University, Denmark 6.

3 Designing Services as new forms of political participation Main author: Cameron Tonkinwise, University of Technology Sydney, Australia Suggested co-authors: Virginia Tassinari, Politecnico di Milano, Italy; Eduardo Staszowski, Parsons School of Design, USA; Lucy Kimbell, University of the Arts, UK 6.4 Service Design & (de)humanizing technologies Main author: Stefana Broadbent, Politecnico di Milano, Italy Suggested co-authors: Nicolas Cova, Geneva University of Arts and Design, Switzerland; Fabien Girardin, Near Future Laboratory, Spain; Martina Caic, Aalto University, Finland 6.5 Designing for a healthy society Main author: Peter Jones, OCAD University, Canada Suggested co-authors: Daniela Sangiorgi, Politecnico di Milano, Italy; Glenn Robert, King''s College London, UK; Julia Schaeper, London Doctoral Design Centre, UK, Lekshmy Parameswaran and/or László Herczegh, The Care Lab, Spain 7. CONCLUSIONS Alison Prendeville, Lara Penin and Daniela Sangiorgi.